Guest Experience Specialist

Protea Hotels by Marriott®; Johannesburg; On-site; ZAR 135,000 - 220,000; Full time

Job summary

Protea Hotels by Marriott® in Johannesburg is seeking a Guest Experience Expert to deliver memorable guest interactions, assist with check-in/check-out, and respond to requests with professionalism. You will be on the floor, guiding guests and coordinating with teams to ensure a smooth stay.

The role requires staying active, upholding brand standards, protecting guest privacy, and collaborating with colleagues to ensure seamless hotel operations.

Qualifications

• Education: High school diploma or GED required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Assist guests with check-in/check-out and guest inquiries.
• Deliver courteous service and resolve issues to enhance the stay.
• Coordinate with departments to meet guest needs and requests.
• Maintain clean, safe, and professional appearance and approach.

Skills

Guest service

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Job description

Protea Hotels by Marriott® in Johannesburg is seeking a Guest Experience Expert to deliver memorable guest interactions, assist with check-in/check-out, and respond to requests with professionalism. You will be on the floor, guiding guests and coordinating with teams to ensure a smooth stay.

The role requires staying active, upholding brand standards, protecting guest privacy, and collaborating with colleagues to ensure seamless hotel operations.