Front Desk & Guest Experience Specialist

Placements24; Klerksdorp; On-site; ZAR 83,000 - 165,000; Full time

Benefits offered by this job

Competitive hourly wage

Comprehensive training program

Career advancement opportunities

Employee discounts

Supportive team environment

Job summary

Placements24 is seeking a Front Desk Agent in Klerksdorp to be the first point of contact for guests. This on-site role involves check-in/out, reservations, and delivering exceptional service to ensure a welcoming experience.

Ideal candidates have customer service experience, strong communication, and the ability to use PMS software. The position offers an immersive training program and opportunities for growth within the hospitality sector.

Qualifications

• Experience in front desk or customer service roles is preferred.
• Excellent communication and interpersonal skills with a professional demeanor.
• Proficiency with hotel management systems or booking software.
• Strong organizational and multitasking abilities in a busy environment.
• Commitment to outstanding guest service and satisfaction.

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures.
• Respond to guest inquiries and requests promptly with accurate information.
• Manage reservations, modifications, and cancellations via phone, email, or in person.
• Handle guest concerns and complaints effectively, escalating when needed.
• Maintain the cleanliness and organization of the front desk area.
• Provide information about hotel services, local attractions, and amenities.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

PMS software

Tools

PMS software

Job description

Placements24 is seeking a Front Desk Agent in Klerksdorp to be the first point of contact for guests. This on-site role involves check-in/out, reservations, and delivering exceptional service to ensure a welcoming experience.

Ideal candidates have customer service experience, strong communication, and the ability to use PMS software. The position offers an immersive training program and opportunities for growth within the hospitality sector.