Front Desk & Guest Experience Specialist

Afms Group; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

AFMS Group in Cape Town is seeking a receptionist to greet visitors, direct them appropriately, handle switchboard, and support office administration to ensure organisational effectiveness and efficiency.

The role requires Matric, at least 2 years’ reception experience, fluent English, strong telephone etiquette, and neat presentation; you will manage deliveries, archiving, and basic secretarial tasks while maintaining confidentiality.

Qualifications

• Matric/Grade 12 certificate is required.
• Minimum of 2 years’ reception experience is essential.
• Computer literate with MS Office (Word/Excel).
• Excellent telephone etiquette and professional presentation.

Responsibilities

• Provide effective reception services to support office operations.
• Switchboard management and visitor registration.
• Handle deliveries, courier management, and archiving processes.
• Maintain reception security and assist with boardroom setup.
• Respond to calls professionally; ensure confidentiality of information.

Skills

Reception experience

MS Office

Telephone etiquette

Switchboard

Time management

English fluency

Data entry

Filing

Customer service

Education

Matric / Grade 12 Certificate

Tools

MS Word

MS Excel

Job description

AFMS Group in Cape Town is seeking a receptionist to greet visitors, direct them appropriately, handle switchboard, and support office administration to ensure organisational effectiveness and efficiency.

The role requires Matric, at least 2 years’ reception experience, fluent English, strong telephone etiquette, and neat presentation; you will manage deliveries, archiving, and basic secretarial tasks while maintaining confidentiality.