Receptionist

Afms Group; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

AFMS Group in Cape Town is seeking a receptionist to greet visitors, direct them appropriately, handle switchboard, and support office administration to ensure organisational effectiveness and efficiency.

The role requires Matric, at least 2 years’ reception experience, fluent English, strong telephone etiquette, and neat presentation; you will manage deliveries, archiving, and basic secretarial tasks while maintaining confidentiality.

Qualifications

• Matric/Grade 12 certificate is required.
• Minimum of 2 years’ reception experience is essential.
• Computer literate with MS Office (Word/Excel).
• Excellent telephone etiquette and professional presentation.

Responsibilities

• Provide effective reception services to support office operations.
• Switchboard management and visitor registration.
• Handle deliveries, courier management, and archiving processes.
• Maintain reception security and assist with boardroom setup.
• Respond to calls professionally; ensure confidentiality of information.

Skills

Reception experience

MS Office

Telephone etiquette

Switchboard

Time management

English fluency

Data entry

Filing

Customer service

Education

Matric / Grade 12 Certificate

Tools

MS Word

MS Excel

Job description

Position Summary

Serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. Provide office admin and support to ensure organisational effectiveness and efficiency.

Key Accountabilities / Principle

Responsibilities

• Effective reception services to support office operations
• Switchboard management
• Reception appearance and adherence to business etiquette
• Visitors and register management
• Courier management
• Management of deliveries and receiving
• Message taking
• Reception security
• Boardroom/s management and assist with setup

Provide efficient and professional reception services to support client operations

• Respond to all calls in professional manner, ensuring professional image is projected always
• All telephone messages to be communicated to the intended person as promptly as possible
• Ensure confidentiality of privileged information at all times
• Discretion to be applied when handing out information
• Any issues of a sensitive nature to be passed to relevant manager
• Ensure no personal or confidential information relating to staff / client to be to be telephonically or personally to any person
• Ensure no information regarding the Company financial status or client base to be telephonically or personally to any person

Administration

• Managing purchase order book
• Distribution of office publications
• Neatness of office printer areas
• Co-ordinating with shredding company
• Printer readings and ordering of toner cartridges & paper
• Ordering of office supplies and liaising with vendors
• Control of stationery cupboard
• Assist with archiving process
• Liaising with maintenance department
• Record keeping of moveable assets
• Privileged information
• Assist with basic filing
• Arrange flower/gift baskets.
• Assist with functions and events.
• Parking Arrangements

Secretarial support

• Copy typing
• Source tender documents
• General secretarial services

Key Skills and Experience

• Matric / Grade 12 Certificate
• Minimum of 2 years’ previous reception experience essential
• Computer literate (MS Office Word and Excel)
• Effective data capturing skills
• Excellent telephone etiquette
• Efficiently perform all filing duties
• Fluent in English
• Switchboard experience
• Time keeping
• Reception desk management

People and Management Skill

• Excellent professional and interpersonal skills
• Customer service focus
• Amicable, engaging, approachable and friendly personality
• Ability to Function independently / self-driven
• Effective communication skills, both written and verbal
• Able to work under pressure
• Ability to prioritise tasks
• Integrity
• Confidentiality
• Able to keep track of and complete multiple tasks
• Proficient administration skills
• Confident
• Neat and precise

Key result areas

• Understand role of reporting to the business and client
• Understand role of managing own outputs are aligned with business requirements
• Understand interworking with various teams to ensure client financial compliances
• Understanding that feedback and communication is critical to success

Additional Responsibilities and Skills

The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels.

All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act.

We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic.

Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated.

By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes.

If you have not received a response within 30 days of the closing date, please consider your application unsuccessful. However, your information may be retained for future opportunities unless you request otherwise.

For information on AFMS Group, including more information on our company culture, visit our website at www.afmsgroup.co.za.

Please note, relocation costs will not apply.

Receptionist • Cape Town, Western Cape, ZA

Closing Date for applications: Monday, 07 September 2026, by 16h00