Front Desk & Client Services Specialist

Tlholo Victory Financial Services; Phuthaditjhaba; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

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Job summary

Tlholo Victory Financial Services invites applications for a Receptionist at our Setsing Branch. The role involves greeting clients, handling calls, assisting policyholders, and supporting branch operations with admin duties.

The successful candidate will maintain a professional front-desk presence, manage documentation, and work closely with consultants to ensure smooth customer service. This is a full-time on-site position based in Phuthaditjhaba.

Qualifications

• Grade 12/Matric is required.
• Diploma in Office Administration is advantageous.
• 1–2 years reception or administrative experience.
• Excellent verbal and written communication.
• Professional, well-presented and customer-focused.
• Good organisational and interpersonal skills.
• Ability to work under pressure and multitask.

Responsibilities

• Welcome and assist clients and visitors in a professional and friendly manner.
• Attend to incoming telephone calls and direct enquiries to the relevant departments.
• Provide information to potential new and existing policyholders.
• Assist clients at the branch to submit claims and direct them to the claims process.
• Communicate effectively with policyholders and assist with general enquiries.
• Coordinate with consultants and other departments to ensure efficient client service.
• Establish and maintain professional relationships with clients and visitors.
• Perform general administrative and reception duties as required.
• Receive and distribute correspondence, documents and information as required.
• Ensure reception area is clean, organised, professional and welcoming.
• Maintain confidentiality when handling client and company information.

Skills

Verbal communication

Written communication

Customer service

Organisational skills

Interpersonal skills

Multitasking

Professional appearance

Education

Grade 12 / Matric Certificate

Diploma or equivalent in Office Administration

Job description

Tlholo Victory Financial Services invites applications for a Receptionist at our Setsing Branch. The role involves greeting clients, handling calls, assisting policyholders, and supporting branch operations with admin duties.

The successful candidate will maintain a professional front-desk presence, manage documentation, and work closely with consultants to ensure smooth customer service. This is a full-time on-site position based in Phuthaditjhaba.