Receptionist

Tlholo Victory Financial Services; Phuthaditjhaba; Sur place; ZAR 100 000 - 167 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

Tlholo Victory Financial Services invites applications for a Receptionist at our Setsing Branch. The role involves greeting clients, handling calls, assisting policyholders, and supporting branch operations with admin duties.

The successful candidate will maintain a professional front-desk presence, manage documentation, and work closely with consultants to ensure smooth customer service. This is a full-time on-site position based in Phuthaditjhaba.

Qualifications

• Grade 12/Matric is required.
• Diploma in Office Administration is advantageous.
• 1–2 years reception or administrative experience.
• Excellent verbal and written communication.
• Professional, well-presented and customer-focused.
• Good organisational and interpersonal skills.
• Ability to work under pressure and multitask.

Responsabilités

• Welcome and assist clients and visitors in a professional and friendly manner.
• Attend to incoming telephone calls and direct enquiries to the relevant departments.
• Provide information to potential new and existing policyholders.
• Assist clients at the branch to submit claims and direct them to the claims process.
• Communicate effectively with policyholders and assist with general enquiries.
• Coordinate with consultants and other departments to ensure efficient client service.
• Establish and maintain professional relationships with clients and visitors.
• Perform general administrative and reception duties as required.
• Receive and distribute correspondence, documents and information as required.
• Ensure reception area is clean, organised, professional and welcoming.
• Maintain confidentiality when handling client and company information.

Connaissances

Verbal communication

Written communication

Customer service

Organisational skills

Interpersonal skills

Multitasking

Professional appearance

Formation

Grade 12 / Matric Certificate

Diploma or equivalent in Office Administration

Description du poste

Tlholo Victory Financial Services is a leading insurance and burial services provider dedicated to excellence, integrity, and customer satisfaction. We pride ourselves on delivering tailored financial solutions to meet our clients’ unique needs. We are looking for a motivated, dynamic, and professional Receptionist to join our team at Setsing Branch.

The Receptionist serves as the first point of contact for clients and visitors and is responsible for providing professional customer service and administrative support. The successful candidate will assist clients with enquiries, process documentation, maintain accurate records, and ensure that all reception and administrative duties are handled efficiently.

DUTIES & RESPONSIBILITIES:

• Welcome and assist clients and visitors in a professional and friendly manner.
• Attend to incoming telephone calls and direct enquiries to the relevant departments.
• Provide relevant information to potential new and existing policyholders
• Assist clients who visit the branch to submit claims by providing information on the required documentation and directing them to the relevant claims process.
• Communicate effectively with policyholders and provide assistance with general enquiries and service-related matters.
• Communicate and work closely with consultants and other departments to ensure efficient client service.
• Establish and maintain professional relationships with clients and visitors.
• Perform general administrative and reception duties as required.
• Receive and distribute correspondence, documents, and other relevant information as required.
• Ensure that the reception area is clean, organised, professional, and welcoming at all times.
• Maintain confidentiality when handling client and company information.

REQUIREMENTS

• Grade 12 / Matric Certificate.
• Diploma or equivalent qualification in Office Administration will be added as advantage.
• Minimum 1- 2 years previous reception or administrative experience.
• Excellent verbal and written communication skills.
• Professional, well-presented, and customer-focused.
• Good organisational and interpersonal skills.
• Ability to work under pressure and multitask.

REMUNERATION

Will be discussed during the interview.

Closing Date: 30 October 2026 @17:00pm