Front Desk & Communications Specialist

Volvo Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Volvo Group Southern Africa (Pty) Ltd is seeking a professional receptionist to manage the branch front desk and switchboard. You will handle messages, greet visitors, and coordinate courier services while delivering premium customer service.

The role requires 3 years of reception and admin experience, strong Outlook/Excel/Word skills, and excellent telephone etiquette. We value cultural awareness and teamwork in a dynamic corporate environment.

Qualifications

• Matric/N4 is required.
• 3 years reception and switchboard experience.
• Strong administrative background and organizational skills.
• Proficient in Outlook, Excel and Word.
• Excellent telephone skills and customer service orientation.
• Verbal and written communication; respectful of diverse cultures.

Responsibilities

• Be the front face for the branch.
• Manage the switchboard and messages.
• Answer phones promptly and route calls.
• Receive guests and direct them to the right person.
• Handle client queries and complaints.
• Facilitate posting of goods and documents via courier.
• Manage internal mail and courier records.
• Support general admin tasks as needed.

Skills

Interpersonal skills

Telephone skills

Administrative mindset

Self-motivated

Diversity awareness

Education

Matric/N4

Receptionist/Secretarial/Administration qualification

Tools

Outlook

Excel

Word

Job description

Volvo Group Southern Africa (Pty) Ltd is seeking a professional receptionist to manage the branch front desk and switchboard. You will handle messages, greet visitors, and coordinate courier services while delivering premium customer service.

The role requires 3 years of reception and admin experience, strong Outlook/Excel/Word skills, and excellent telephone etiquette. We value cultural awareness and teamwork in a dynamic corporate environment.