Receptionist - Johannesburg

BCE Foods; Gauteng; On-site; ZAR 120,000 - 180,000; Full time

Job summary

BCE Foods is seeking a professional Receptionist to be the friendly first contact for visitors, customers, suppliers and staff. You will manage the reception area, answer phone calls, route inquiries, and support day-to-day office administration with discretion.

The ideal candidate will have Grade 12, a relevant tertiary qualification, strong MS Office skills, and a proven ability to multitask, stay organized, and maintain confidentiality in a fast-paced environment.

Qualifications

• Grade 12 (or equivalent)
• Relevant tertiary qualification
• Experience as Personal assistant or office assistant or experience in an Executive setting
• Very strong MS office skills (Excel, Word, PowerPoint, and Outlook)
• Professional and presentable
• Strong customer service orientation
• Excellent organisational and time-management skills
• Ability to manage multiple tasks and work effectively under pressure
• Strong attention to detail
• Ability to always maintain confidentiality and professionalism
• Familiarity with telephone systems and general office equipment

Responsibilities

• Greets visitors and directs them appropriately
• Notifies personnel of visitor arrivals
• Answers inquiries or refers to appropriate person
• Maintains directories for easy visitor direction
• Ensures security procedures including visitor badges
• Operates house phone and console as per instructions
• Keeps reception area clean by following procedures
• Documents actions and communicates needs to teams
• Supports team with related tasks as needed
• Exhibits direct work experience in a similar capacity
• Manages customer expectations and delivers service excellence

Skills

MS Office

Customer service

Time management

Organisational skills

Education

Grade 12

Tertiary qualification

Tools

MS Office

Job description

About the role:

The Receptionist is responsible for providing a professional and welcoming first point of contact for visitors, customers, suppliers, and employees. The role is responsible for managing the reception area, handling incoming calls and enquiries, maintaining office security and supporting the smooth day-to-day administration of the office.

Key duties and responsibilities will include, but will not be limited to:

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Informs visitors by answering or referring to inquiries.
• Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Operates telecommunication system by following manufacturer's instructions for house phone and console operation.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Direct work experience in a similar capacity in the same or similar industries
• Ability to manage customer’s expectations and excel in the provision of service

Qualifications and Experience:

• Grade 12 (or equivalent)
• Relevant tertiary qualification
• Experience as Personal assistant or office assistant or experience in an Executive setting
• Very strong MS office skills (Excel, Word, PowerPoint, and Outlook)
• Professional and presentable
• Strong customer service orientation.
• Excellent organisational and time-management skills.
• Ability to manage multiple tasks and work effectively under pressure.
• Strong attention to detail.
• Ability to always maintain confidentiality and professionalism.
• Familiarity with telephone systems and general office equipment.

Desired Skills

• Telephone and switchboard skills
• Verbal and written communication
• Professionalism
• Customer focus
• Organisation and time management
• Attention to detail
• Ability to handle pressure
• Problem-solving
• Interpersonal skills
• Office administration
• Supply and stationery management
• Microsoft Office proficiency
• Professional appearance and conduct