French-Speaking Customer Support Specialist

Wns Global Services; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

WNS Global Services in Cape Town seeks a French-speaking Customer Service Agent to deliver reliable service and resolve inquiries. You will identify customer needs, provide accurate product information, and support cross-selling initiatives while maintaining high quality and data integrity.

Ideal candidates have 6-12 months in customer service or call centre roles, strong typing and MS Word skills, and the ability to work in a fast-paced team environment.

Qualifications

• Minimum of 6-12 months customer service experience
• Minimum of 6 – 12 months call centre experience

Responsibilities

• Provide a reliable and trustworthy customer service to clients.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.

Skills

Dutch/English bilingual

Customer orientation

Results driven

Quality focus

Planning prioritizing

Teamwork

Under pressure

Adapt to change

Typing speed

Tools

MS Word

Email

Job description

WNS Global Services in Cape Town seeks a French-speaking Customer Service Agent to deliver reliable service and resolve inquiries. You will identify customer needs, provide accurate product information, and support cross-selling initiatives while maintaining high quality and data integrity.

Ideal candidates have 6-12 months in customer service or call centre roles, strong typing and MS Word skills, and the ability to work in a fast-paced team environment.