French Call Center Representatives

MCI; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

MCI is seeking a French Call Center Representative in Cape Town, South Africa. The role involves engaging with customers across various campaigns and providing assistance through high-quality communication and service delivery.

The ideal candidate must be fluent in English and French, possess excellent communication skills, and have 1-2 years of experience in a customer service role within a BPO environment. This position aims to deliver a positive customer experience while meeting performance standards.

Qualifications

• Minimum 1–2 years’ experience in a customer service role within a BPO environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.
• Meet quality, productivity, and performance standards.

Skills

Fluent in English and French

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Good computer literacy and administrative skills

Ability to work in a fast-paced and target-driven environment

Education

Grade 12 / National Senior Certificate or equivalent

Job description

Job Overview

French Call Center Representative position at MCI. The role involves engaging with customers across various campaigns and supporting overall business operations via high‑quality communication and service delivery.

Key Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Qualifications

• Grade 12 / National Senior Certificate (or equivalent)
• Minimum 1–2 years’ experience in a customer service role within a BPO environment
• Fluent in English and French
• Excellent verbal and written communication skills
• Strong interpersonal and problem‑solving abilities
• Good computer literacy and administrative skills
• Ability to work in a fast‑paced and target‑driven environment
• Professional, adaptable, and customer‑focused attitude

Physical Requirements

This job operates in a professional office environment. Duties are largely sedentary and require sitting/standing for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. Occasional movement around the office to accomplish tasks, reach in any direction, raise or lower objects, and move objects from place to place up to forty (40) pounds may be required.

Locations & Eligibility

• Must be authorized to work in the country where the position is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offer contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offer contingent on drug screening results.

EEO and ADA Statement

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. MCI maintains a work environment free from discrimination. All applicants are considered based on merit and qualifications.

MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.