Field Support Technician - Telecoms

Placements24; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Company vehicle

Fuel allowance

Health insurance

Disability coverage

Training opportunities

Job summary

Placements24 is seeking a proactive Field Support Technician to deliver on-site telecom support in Tembisa, ensuring networks stay operational and customer issues are resolved efficiently. You will be the face of the company in the field, combining technical skill with excellent service.

Ideal candidates have a National Diploma in Electrical Engineering or Computer Science, hands-on telecom field service experience, and a valid driver’s license with willingness to travel across the service area.

Qualifications

• National Diploma required in Electrical Engineering or Computer Science
• Hands-on telecom field service or technical support experience
• Proficiency in troubleshooting network hardware and software
• Familiarity with broadband technologies and mobile network infrastructure
• Valid driver’s license and willingness to travel within the service area

Responsibilities

• Install, maintain, and repair telecommunications equipment at customer sites
• Diagnose and resolve network connectivity issues on-site
• Respond to service calls and support requests in a timely and professional manner
• Conduct site surveys and assess infrastructure needs for new installations or upgrades
• Provide basic training and support to end-users on the use of telecommunications services

Skills

Telecom field service

Network troubleshooting

Customer service

Driver's license

On-site support

Education

National Diploma in Electrical Engineering

National Diploma in Computer Science

Job description

About the Role

Our client is looking for a proactive and technically adept Field Support Technician to provide essential on-site support for their telecommunications services in Tembisa . This role is critical in ensuring that our clients' network infrastructure is operational and that customer issues are resolved efficiently and effectively. You will be the face of the company in the field, requiring excellent customer service skills alongside your technical expertise. We are seeking individuals who are reliable, detail-oriented, and passionate about delivering high-quality technical support within a challenging and rewarding environment.

Key Responsibilities

• Install, maintain, and repair telecommunications equipment, including routers, switches, and access points, at customer sites.
• Diagnose and resolve network connectivity issues, performing fault finding and repairs on-site.
• Respond to service calls and support requests in a timely and professional manner.
• Conduct site surveys and assess infrastructure needs for new installations or upgrades.
• Provide basic training and support to end-users on the use of telecommunications services.

Requirements

• Minimum of a National Diploma in Electrical Engineering, Computer Science, or a related field.
• Hands-on experience in a telecom field service role or similar technical support position.
• Proficiency in troubleshooting network hardware and software issues.
• Familiarity with broadband technologies and mobile network infrastructure.
• Valid driver's license and a willingness to travel extensively within the designated service area.

Benefits

• Competitive salary with potential for overtime pay.
• Company vehicle and fuel allowance provided for site visits.
• Comprehensive health insurance and disability coverage.
• Ongoing training and development opportunities in advanced telecom technologies.
• A supportive team culture that values practical problem-solving and customer satisfaction.