Field Service Technician - Telecom

Placements24; Benoni; On-site; ZAR 165,000 - 248,000; Full time

Benefits offered by this job

Paid training

Company vehicle

Health insurance

Career advancement

Supportive team

Performance reviews

Job summary

Placements24 is seeking a motivated Field Service Technician specializing in telecommunications to join our Benoni team. You will install, maintain, and repair telecom equipment at customer sites and network facilities, working hands-on and independently to ensure high-quality service.

The role requires strong diagnostic skills, a customer-focused demeanor, and reliable execution. You will document work using the company mobile app and adhere to safety policies while supporting service

Qualifications

• High school diploma or equivalent; technical training or certification in electronics/telecommunications preferred.
• Previous experience as Field Service Technician or similar customer-facing technical role is preferred.
• Proficiency with common hand tools, power tools, and telecom testing equipment; basic networking knowledge.
• Strong problem-solving skills and ability to work under pressure; excellent customer service.

Responsibilities

• Install, configure, and test telecommunications hardware (modems, routers, switches, CPE).
• Perform diagnostic tests and troubleshoot voice, data, and internet services.
• Repair or replace faulty equipment to restore service promptly.
• Maintain a clean service vehicle and have tools/parts on hand.
• Document all service calls and resolutions using the company app.
• Adhere to safety regulations and company policies.

Skills

Field service

Telecom

Diagnostics

Customer care

Safety awareness

Education

High school diploma

Electronics certification

Tools

Telecom testing tools

Hand tools

Power tools

Job description

About the Role

Our client is seeking a motivated Field Service Technician specializing in telecommunications to join their growing team in Benoni . You will be responsible for the installation, maintenance, and repair of telecommunications equipment and infrastructure at customer sites and network facilities. This role requires a hands-on approach, strong diagnostic skills, and the ability to work independently while ensuring customer satisfaction. The ideal candidate is reliable, detail-oriented, and committed to delivering high-quality technical service in a dynamic field environment.

Key Responsibilities

• Install, configure, and test telecommunications hardware, including modems, routers, switches, and customer premises equipment (CPE).
• Perform diagnostic tests and troubleshoot issues related to voice, data, and internet services.
• Repair or replace faulty equipment and components to restore service promptly.
• Maintain a clean and organized service vehicle, ensuring all necessary tools and parts are on hand.
• Document all service calls, work performed, and resolutions accurately using the company's mobile application.
• Adhere to all safety regulations and company policies while performing duties.

Requirements

• High school diploma or equivalent; technical training or certification in electronics or telecommunications is preferred.
• Previous experience as a Field Service Technician or in a similar customer-facing technical role.
• Proficiency with common hand tools, power tools, and telecommunications testing equipment.
• Understanding of basic networking principles and telecommunications technologies.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent customer service and communication skills, with a professional demeanor.

Benefits

• Competitive hourly wage with paid training.
• Company-provided service vehicle, tools, and mobile device.
• Health, dental, and vision insurance options.
• Opportunities for advancement within the company.
• A supportive team environment focused on service excellence.
• Regular performance reviews and potential for salary increases.