Field Service Technician - Telecoms

Placements24; Bloemfontein; On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Mobile phone provided

Medical insurance

Paid training

Advancement opportunities

Job summary

Placements24 is seeking a dedicated Field Service Technician for on-site telecommunications support in Welkom. You will install, configure, and maintain equipment at customer sites, troubleshoot service issues, and perform routine maintenance to ensure reliable networks.

The candidate should have proven field service experience, strong broadband and IP networking knowledge, and excellent communication skills. A valid driver's license and reliable vehicle are required for travel.

Qualifications

• Proven experience as a Field Service Technician or similar role.
• Strong understanding of broadband technologies (DSL, Cable, Fiber) and IP networking.
• Proficiency with diagnostic tools and testing equipment.
• Excellent communication and customer service skills.
• A valid driver's license and reliable vehicle for travel.

Responsibilities

• Install, configure, and maintain telecommunications equipment at customer sites, including broadband modems, routers, and VoIP systems.
• Troubleshoot and repair issues related to internet, phone, and television services.
• Perform routine maintenance checks and upgrades on network infrastructure.
• Provide excellent customer service and explain technical issues clearly.
• Ensure all service calls are completed and documented in the company system.

Skills

Field service experience

Broadband tech

IP networking

Diagnostics tools

Communication

Driver's license

Tools

Testing equipment

Job description

About the Role

Our client requires a dedicated Field Service Technician for their telecommunications operations in Welkom. This role involves providing on-site technical support for a variety of telecommunications equipment and services. You will be responsible for installations, repairs, and maintenance, ensuring that clients receive reliable and high-quality service. The ideal candidate is customer-focused, technically proficient, and capable of working independently in the field, representing the company professionally.

Key Responsibilities

• Install, configure, and maintain telecommunications equipment at customer sites, including broadband modems, routers, and VoIP systems.
• Troubleshoot and repair technical issues related to internet, phone, and television services.
• Perform routine maintenance checks and upgrades on existing network infrastructure.
• Provide excellent customer service, explaining technical issues and solutions clearly.
• Ensure all service calls are completed efficiently and documented accurately in the company system.

Requirements

• Proven experience as a Field Service Technician or in a similar technical support role.
• Strong understanding of broadband technologies (DSL, Cable, Fiber) and IP networking.
• Proficiency with diagnostic tools and testing equipment.
• Excellent communication and customer service skills.
• A valid driver's license and a reliable vehicle for travel.

Benefits

• Competitive monthly remuneration package and on-call allowances.
• Company vehicle, fuel card, and mobile phone provided.
• Comprehensive medical and accident insurance.
• Paid training and opportunities for advancement within the field service department.
• A dynamic work environment with a strong emphasis on customer satisfaction.