Field Service Technician (Broadband Installation)

Placements24; Mbombela (Nelspruit); On-site; ZAR 165,000 - 248,000; Full time

Benefits offered by this job

competitive hourly wage

company vehicle

fuel card

medical aid

provident fund

Job summary

Placements24 in Nelspruit, Mpumalanga seeks a Field Service Technician to install, configure and troubleshoot broadband services at customer premises. You will work on fiber and DSL installations, ensuring high-quality service and customer satisfaction while traveling within the Mpumalanga region.

The role requires hands-on telecom hardware experience, strong problem solving and the ability to work independently with minimal supervision.

Qualifications

• Minimum 2 years in field service or telecom installation.
• Experience installing and troubleshooting home networking equipment (routers, modems, Wi‑Fi).
• Understanding of fiber optic cabling principles and FTTH/DSL knowledge advantageous.
• Excellent customer service and communication skills.
• Valid driver’s license with clean record.
• Ability to work independently and manage time effectively.
• Willingness to work flexible hours, including some weekends.

Responsibilities

• Install, activate, and troubleshoot broadband services at customer premises.
• Perform diagnostics to resolve connectivity issues.
• Educate customers on use of new services and equipment.
• Conduct repairs and upgrades to existing installations.
• Ensure installations meet safety and company standards.

Skills

Field service experience

Home networking

Customer service

Communication skills

Independent worker

Mechanical aptitude

Driving license

Tools

Fiber optic termination

Job description

About the Role

Our client, a prominent telecommunications service provider, is seeking a diligent Field Service Technician to join their team in Nelspruit, Mpumalanga. This role is critical for the end-to-end installation, maintenance, and troubleshooting of broadband services, including fiber optic and DSL connections, directly at customer premises. You will be the face of our client, ensuring customer satisfaction through professional service and technical expertise. The ideal candidate will have hands‑on experience with telecommunications equipment, a strong understanding of network connectivity, and excellent customer service skills. This position requires significant travel within the Nelspruit area and surrounding regions. Your primary goal will be to deliver reliable internet and communication services, ensuring that customers experience optimal performance. This is a hands‑on role that requires physical dexterity and the ability to work independently.

Key Responsibilities

• Install, activate, and troubleshoot broadband services, including fiber optic cables, modems, routers, and related equipment.


• Perform diagnostics on customer premises to identify and resolve connectivity issues.


• Educate customers on the use of their new services and equipment.


• Conduct repairs and upgrades to existing customer installations.


• Ensure all installations and repairs are completed according to company standards and safety regulations.


• Manage inventory of parts and equipment in your service vehicle.


• Maintain accurate records of service calls, work performed, and equipment used.


• Provide feedback to management on common issues and potential service improvements.


• Adhere to a schedule and manage time effectively to complete assigned tasks.

Requirements

• A minimum of 2 years of experience in field service, telecommunications installation, or a related technical role.


• Proven experience with installing and troubleshooting home networking equipment (routers, modems, Wi-Fi).


• Understanding of fiber optic cabling principles and basic termination techniques is advantageous.


• Familiarity with DSL, Cable, and Fiber-to-the-Home (FTTH) technologies.


• Strong mechanical aptitude and troubleshooting skills.


• Excellent customer service and communication skills.


• Ability to work independently, manage time effectively, and maintain a professional appearance.


• Valid driver's license with a clean driving record.


• Willingness to work flexible hours, including some weekends, as required.

Benefits

• competitive hourly wage


• company vehicle


• fuel card


• medical aid


• provident fund

Opportunities for upskilling and career advancement within the telecoms industry are available. Join a reputable organization that values its field technicians and their contribution to customer satisfaction in Mpumalanga. This role provides direct impact and engagement with customers in the Nelspruit area.