Senior Broadband Technician

Placements24; Gauteng; Presencial; ZAR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

Tools provided

Medical and retirement benefits

Descripción de la vacante

Placements24 in Benoni, Gauteng seeks a Senior Broadband Technician to install, maintain and repair broadband networks on-site. You will handle complex issues and guide junior technicians while delivering high-quality service for customers in the telecoms sector.

The role requires strong broadband tech knowledge, fiber termination experience and a customer-focused approach, with flexibility to work weekends when needed.

Formación

• Broadband technician with installation/repair experience.
• Strong networking knowledge: TCP/IP, Wi-Fi and related tech.
• Experience using network diagnostic and testing tools.
• Fiber optic termination and testing experience desirable.
• Excellent problem-solving and customer service skills.
• Valid driver's license and flexibility to work weekends.

Responsabilidades

• Install, troubleshoot, and repair broadband services, including fiber optic and DSL at customer premises.
• Perform network maintenance and upgrades for reliability.
• Diagnose and resolve faults in modems, routers, and in-home networking.
• Provide guidance to junior technicians and assist with complex installations.
• Ensure work complies with company standards and safety regulations.
• Maintain accurate records of service calls and equipment used.

Conocimientos

Broadband tech

TCP/IP

Wi-Fi basics

Fiber termination

Troubleshooting

Customer service

Herramientas

Diagnostic tools

Fiber termination equipment

Descripción del empleo

Senior Broadband Technician

Our client is seeking a highly skilled and experienced Senior Broadband Technician to join their growing operations team in Benoni, Gauteng. This role is vital for the installation, maintenance, and repair of broadband network infrastructure, ensuring reliable internet and data services for customers. You will handle complex technical issues, guide junior technicians, and contribute to the overall quality and efficiency of network service delivery within the telecoms sector. The ideal candidate is proficient in broadband technologies and committed to providing exceptional on-site technical support.

Key Responsibilities

• Install, troubleshoot, and repair broadband services, including fiber optic and DSL connections, at customer premises.
• Perform network maintenance and upgrades, ensuring optimal performance and reliability of the broadband network.
• Diagnose and resolve complex technical faults related to modems, routers, and in-home networking equipment.
• Provide technical guidance and mentorship to junior technicians, assisting them with challenging installations and repairs.
• Ensure all work is completed according to company standards and safety regulations.
• Maintain accurate records of service calls, equipment used, and resolutions in the company's ticketing system.

Requirements

• Proven experience as a Broadband Technician or in a similar telecommunications installation and repair role.
• Strong understanding of networking fundamentals, including TCP/IP, Wi-Fi, and common broadband technologies.
• Proficiency in using diagnostic tools for network testing and fault finding.
• Experience with fiber optic termination and testing is highly desirable.
• Excellent problem-solving abilities and customer service skills.
• A valid driver's license and the ability to work flexible hours, including weekends, as needed.

Benefits

• Competitive annual salary plus potential for performance bonuses.
• Comprehensive medical and retirement benefits.
• Company-provided tools and vehicle for work purposes.
• Structured training programs and opportunities for skill enhancement.
• A supportive team environment focused on delivering high-quality service.
• Career progression opportunities within the telecoms field.