Broadband Network Technician

Placements24; Gqeberha; On-site; ZAR 152,000 - 276,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Comprehensive training

Job summary

Placements24 is seeking a diligent Broadband Network Technician to join the field operations team in the Port Elizabeth area. You will install, maintain, and repair broadband network infrastructure to ensure reliable internet for residential and business customers.

The role requires strong technical skills, customer focus, and the ability to work independently in a demanding on-the-ground environment. Responsibilities include installing services, troubleshooting connectivity issues, performing

Qualifications

• Experience in telecom or network installation.
• Knowledge of broadband technologies (DSL, Cable, Fiber) and networking principles.

Responsibilities

• Install and activate broadband services, including modems, routers, and cabling.
• Troubleshoot and resolve network connectivity issues for customers, both remotely and on-site.
• Perform routine maintenance and upgrades on network equipment and infrastructure.
• Test network performance and signal strength to ensure optimal service delivery.
• Educate customers on the use of their broadband services and equipment.
• Adhere to safety protocols and maintain a professional demeanor during customer interactions.

Skills

Broadband technologies (DSL/Cable/Fib)

Diagnostics tools

Customer service

Troubleshooting

Driver's license

Education

High school diploma or equivalent

Tools

Diagnostic tools

Network testing equipment

Job description

About the Role

Our client is seeking a diligent Broadband Network Technician to join their field operations team serving the Port Elizabeth area. This role involves the installation, maintenance, and repair of broadband network infrastructure, ensuring reliable internet connectivity for residential and business customers. You will work directly with customers, troubleshooting connectivity issues and ensuring satisfaction with our services. The ideal candidate is technically proficient, customer-focused, and capable of working independently in a demanding, on-the-ground environment, playing a key role in delivering high-quality broadband services.

Key Responsibilities

• Install and activate broadband services, including modems, routers, and associated cabling.


• Troubleshoot and resolve network connectivity issues for customers, both remotely and on-site.


• Perform routine maintenance and upgrades on network equipment and infrastructure.


• Test network performance and signal strength to ensure optimal service delivery.


• Educate customers on the use of their broadband services and equipment.


• Adhere to all safety protocols and maintain a professional demeanor during customer interactions.

Requirements

• Previous experience in a similar telecommunications or network installation role.


• Knowledge of broadband technologies (DSL, Cable, Fiber) and networking principles.


• Proficiency with diagnostic tools and testing equipment.


• Strong customer service and problem-solving skills.


• Ability to work flexible hours, including evenings and weekends as needed.


• Valid driver's license and ability to travel within the service area.

Benefits

• Competitive hourly wage and potential for overtime pay.


• Company-provided tools and vehicle.


• Comprehensive training programs and career progression opportunities.


• Medical aid and other benefits.


• Be part of a company dedicated to connecting communities.