Broadband Network Technician

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Mobile phone

Career training and advancement

Job summary

Placements24 is hiring a Broadband Network Technician to install, maintain, and repair broadband services for residential and small business customers in Soweto, Gauteng. This field-based role involves travel within the Soweto area and ensuring high-quality service delivery.

The ideal candidate has 1–3 years in a similar telecom role, understands DSL, FTTH, and Wi-Fi, and can diagnose issues with network equipment. A valid driver's license and strong customer service skills are essential.

Qualifications

• Minimum of Grade 12 or NTC III qualification in Electrical Engineering, Telecommunications, or a related technical field.
• 1-3 years of experience in a similar role, preferably in the telecommunications industry.
• Good understanding of broadband technologies, including DSL, Fiber Optic (FTTH), and Wi-Fi standards.
• Proficiency with hand tools and diagnostic testing equipment used in network installation and repair.
• Ability to read and interpret technical diagrams and manuals.
• Strong customer service orientation and excellent communication skills.
• Valid driver's license with a clean driving record is mandatory.
• Ability to work independently, manage time effectively, and handle physically demanding tasks.
• Willingness to work flexible hours, including occasional evenings and weekends.

Responsibilities

• Install, activate, and configure broadband internet services, including modems, routers, and Wi-Fi systems.
• Troubleshoot and resolve technical issues related to broadband connectivity, signal strength, and equipment malfunctions.
• Perform diagnostic tests using specialized equipment to identify network and service problems.
• Repair or replace faulty customer premises equipment (CPE) and related cabling.
• Educate customers on the proper use of their services and equipment.
• Adhere to all safety guidelines and company installation standards.
• Maintain accurate service records and document all work performed.
• Manage inventory of parts and tools in a company-provided vehicle.
• Collaborate with customer support and network operations teams to elevate and resolve complex issues.
• Ensure a high level of customer satisfaction through professional conduct and efficient service delivery.

Skills

Customer service

Diagnostic testing

Communication skills

Broadband knowledge

Independent work

Education

Grade 12

NTC III

Tools

Hand tools

Diagnostic testing equipment

Job description

About the Role

Our client, a fast-growing telecommunications company, is seeking a motivated and technically adept Broadband Network Technician to join their operational team in Soweto, Gauteng . This role is essential for the installation, maintenance, and repair of broadband internet and telecommunications services for residential and small business customers. You will be responsible for ensuring high-quality service delivery and customer satisfaction through efficient and effective technical support. The ideal candidate will have practical experience with broadband technologies, including fiber optics and Wi-Fi, along with excellent diagnostic and problem-solving skills. This is a field-based position requiring regular travel throughout the Soweto area. You will be a vital link in connecting communities with reliable and fast internet services.

Key Responsibilities

• Install, activate, and configure broadband internet services, including modems, routers, and Wi-Fi systems.
• Troubleshoot and resolve technical issues related to broadband connectivity, signal strength, and equipment malfunctions.
• Perform diagnostic tests using specialized equipment to identify network and service problems.
• Repair or replace faulty customer premises equipment (CPE) and related cabling.
• Educate customers on the proper use of their services and equipment.
• Adhere to all safety guidelines and company installation standards.
• Maintain accurate service records and document all work performed.
• Manage inventory of parts and tools in a company-provided vehicle.
• Collaborate with customer support and network operations teams to elevate and resolve complex issues.
• Ensure a high level of customer satisfaction through professional conduct and efficient service delivery.

Requirements

• Minimum of Grade 12 or NTC III qualification in Electrical Engineering, Telecommunications, or a related technical field.
• 1-3 years of experience in a similar role, such as field technician, installer, or repair technician, preferably in the telecommunications industry.
• Good understanding of broadband technologies, including DSL, Fiber Optic (FTTH), and Wi-Fi standards.
• Proficiency with hand tools and diagnostic testing equipment used in network installation and repair.
• Ability to read and interpret technical diagrams and manuals.
• Strong customer service orientation and excellent communication skills.
• Valid driver's license with a clean driving record is mandatory.
• Ability to work independently, manage time effectively, and handle physically demanding tasks.
• Willingness to work flexible hours, including occasional evenings and weekends.

Benefits

• Our client offers a competitive wage, potential for overtime pay, and a benefits package including medical aid and a retirement fund.
• A company vehicle, fuel card, and mobile phone are provided.
• Comprehensive training on installation procedures and product knowledge is provided, along with opportunities for career advancement.

Join our team in Soweto and help build the future of connectivity.