Senior Broadband Technician

Placements24; Benoni; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Medical and retirement benefits

Tools and vehicle provided

Structured training programs

Supportive team environment

Career progression opportunities

Job summary

Placements24 is seeking a Senior Broadband Technician to join our operations team in Benoni, Gauteng. The role focuses on installation, maintenance, and repair of broadband networks to deliver reliable internet and data services at customer premises.

You will troubleshoot complex issues, guide junior technicians, and uphold safety and quality standards in fast-paced telecoms environments. A valid driver’s license and flexibility, including weekends, are required.

Qualifications

• Proven experience as a Broadband Technician or similar telecoms role.
• Strong understanding of networking fundamentals including TCP/IP and Wi‑Fi.
• Proficiency with diagnostic tools for network testing and fault finding.
• Experience with fiber optic termination and testing is highly desirable.
• Excellent problem-solving abilities and customer service skills.
• Valid driver's license and ability to work flexible hours, including weekends.

Responsibilities

• Install, troubleshoot, and repair broadband services, including fiber optic and DSL at customer premises.
• Perform network maintenance and upgrades for optimal performance and reliability.
• Diagnose and resolve faults related to modems, routers, and in-home networking equipment.
• Provide technical guidance to junior technicians and assist with challenging installations.
• Ensure all work adheres to company standards and safety regulations.
• Maintain accurate records of service calls, equipment used, and resolutions.

Skills

Broadband technician experience

Networking fundamentals (TCP/IP, Wi-Fi

Diagnostic tools usage

Fiber optic termination

Customer service skills

Driver's license & flexibility

Tools

Diagnostic tools

Job description

About the Role

Our client is seeking a highly skilled and experienced Senior Broadband Technician to join their growing operations team in Benoni, Gauteng . This role is vital for the installation, maintenance, and repair of broadband network infrastructure, ensuring reliable internet and data services for customers. You will handle complex technical issues, guide junior technicians, and contribute to the overall quality and efficiency of network service delivery within the telecoms sector. The ideal candidate is proficient in broadband technologies and committed to providing exceptional on-site technical support.

Key Responsibilities

• Install, troubleshoot, and repair broadband services, including fiber optic and DSL connections, at customer premises.
• Perform network maintenance and upgrades, ensuring optimal performance and reliability of the broadband network.
• Diagnose and resolve complex technical faults related to modems, routers, and in-home networking equipment.
• Provide technical guidance and mentorship to junior technicians, assisting them with challenging installations and repairs.
• Ensure all work is completed according to company standards and safety regulations.
• Maintain accurate records of service calls, equipment used, and resolutions in the company's ticketing system.

Requirements

• Proven experience as a Broadband Technician or in a similar telecommunications installation and repair role.
• Strong understanding of networking fundamentals, including TCP/IP, Wi-Fi, and common broadband technologies.
• Proficiency in using diagnostic tools for network testing and fault finding.
• Experience with fiber optic termination and testing is highly desirable.
• Excellent problem-solving abilities and customer service skills.
• A valid driver's license and the ability to work flexible hours, including weekends, as needed.

Benefits

• Competitive annual salary plus potential for performance bonuses.
• Comprehensive medical and retirement benefits.
• Company-provided tools and vehicle for work purposes.
• Structured training programs and opportunities for skill enhancement.
• A supportive team environment focused on delivering high-quality service.
• Career progression opportunities within the telecoms field.