Field Service Technician - Telecom Networks

Placements24; Soweto; Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Uniforms provided

On-the-job training

Career progression

Résumé du poste

Placements24 seeks a Field Service Technician to install, maintain, and repair telecom equipment across the Soweto area. You will work directly with customers, ensuring reliable connectivity and high service quality while handling equipment in customers’ premises and on-site infrastructure.

The role requires 1–2 years in field service or telecom support, solid networking knowledge, and a valid driver’s license.

Qualifications

• Solid understanding of networking concepts (TCP/IP, LAN/WAN, Wi‑Fi standards).
• 1–2 years in field service/technical support, ideally telecoms.
• Experience with installation/troubleshooting of broadband tech (DSL, Fibre, Fixed Wireless).
• Ability to read/interpret technical diagrams and service orders.
• Strong communication and interpersonal skills for customer interaction.
• Valid driver’s license and reliable vehicle are essential.

Responsabilités

• Install, configure, and troubleshoot broadband services at customer locations.
• Perform maintenance and repairs on telecom infrastructure for uptime.
• Diagnose issues related to signal strength, connectivity, and equipment faults.
• Adhere to safety protocols and company procedures.
• Provide clear, courteous customer support and explain issues/resolutions.
• Document all service calls, work performed, parts used, and interactions in the system.

Connaissances

Networking concepts

Customer service

Troubleshooting

Reading diagrams

Driver's license

Outils

Modem/configuration tools

Wi‑Fi analysis tools

Description du poste

About the Role

Our client is seeking a dedicated and skilled Field Service Technician to join their operational team serving the Soweto area. You will be responsible for the installation, maintenance, and repair of telecommunications network equipment and customer premises equipment (CPE). This hands-on role is crucial for ensuring reliable connectivity and customer satisfaction within the community. You will work directly with customers and network infrastructure, requiring technical proficiency, problem-solving skills, and excellent customer service abilities in the bustling Gauteng province.

Key Responsibilities

• Install, configure, and troubleshoot broadband internet services, including modems, routers, and Wi-Fi equipment at customer locations.
• Perform maintenance and repairs on existing telecommunications infrastructure, ensuring optimal performance and uptime.
• Diagnose technical issues related to signal strength, connectivity, and equipment malfunction.
• Adhere to strict safety protocols and company procedures while performing duties.
• Provide clear and courteous customer support, explaining technical issues and resolutions effectively.
• Document all service calls, including work performed, parts used, and customer interaction, in the company's system.

Requirements

• Minimum of 1-2 years of experience in a field service or technical support role, preferably within the telecoms industry .
• Solid understanding of networking concepts, including TCP/IP, LAN/WAN, and Wi-Fi standards.
• Experience with installation and troubleshooting of broadband technologies (e.g., DSL, Fibre, Fixed Wireless).
• Ability to read and interpret technical diagrams and service orders.
• Good communication and interpersonal skills for effective customer interaction.
• A valid driver's license and a reliable vehicle are essential for this role.

Benefits

• Competitive hourly wage with opportunities for overtime.
• Company-provided tools and uniforms.
• Access to a company vehicle for business use.
• On-the-job training and skill development in telecom network technologies.
• Potential for career advancement within the company.
• A supportive team environment focused on service delivery in the Soweto community.