Field Service Engineer - Industrial Automation

Placements24; Upington; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Company vehicle

Travel allowances

Per diem rates

Ongoing training

Job summary

Placements24 is seeking a Field Service Engineer to deliver on-site technical support, installation, maintenance, and repair of sophisticated industrial automation systems in Upington, Northern Cape, ZA and surrounding areas. The role requires extensive travel, diagnosing complex issues, and providing excellent customer service.

Candidates should have a technical degree, 3-5 years field service experience, and proficiency with PLC/HMI platforms.

Qualifications

• Bachelor-level technical degree or diploma in Electrical, Mechatronics, Industrial Automation or a related field.
• 3-5 years field service experience in industrial automation or control systems.
• Strong PLC/HMI troubleshooting and programming skills.

Responsibilities

• Install, configure, and commission industrial automation systems on customer sites.
• Perform preventive maintenance to ensure optimal performance.
• Diagnose and fix complex mechanical, electrical, software, and network issues in the field.
• Provide timely on-site repairs and replacements ensuring high-quality workmanship.
• Travel to customer facilities and support client teams as needed.
• Create clear service reports and document work performed and parts used.

Skills

PLC programming

HMI software

Diagnostics

Customer service

Education

Bachelor's degree or diploma in Electrical/Mechatronics/Industrial Automation

Tools

Siemens PLC

Rockwell PLC

Job description

About the Role

Our client, a reputable provider of advanced industrial automation solutions, is seeking a highly skilled and customer-focused Field Service Engineer to join their team. This position is crucial for delivering expert on-site technical support, installation, maintenance, and repair services for sophisticated automation systems. You will be the primary point of contact for clients in the Upington, Northern Cape, ZA region and surrounding areas, ensuring their automated operations run smoothly and efficiently. The role requires extensive travel to customer facilities, diagnosing and resolving complex technical issues, and providing exceptional customer service. We are looking for a proactive, self-sufficient individual with a strong technical background and a commitment to excellence.

Key Responsibilities

• Perform on-site installation, configuration, and commissioning of industrial automation systems, including PLCs, HMIs, robotics, and associated hardware.
• Conduct regular preventive maintenance inspections and servicing to ensure optimal system performance and longevity.
• Diagnose and troubleshoot complex mechanical, electrical, software, and network issues encountered in the field.
• Execute repairs and replace faulty components, ensuring all work meets high-quality standards and client specifications.
• Respond to emergency service calls and provide timely support to minimize customer downtime.
• Interpret technical documentation, schematics, and blueprints to guide service and repair procedures.
• Provide technical training and support to customer operators and maintenance personnel.
• Maintain accurate and detailed service reports, including work performed, parts used, and time spent.
• Collaborate effectively with the client's engineering and sales teams to ensure customer satisfaction and identify potential opportunities.
• Adhere strictly to all company safety policies and client site-specific safety regulations.

Requirements

• A Bachelor's degree or Diploma in Electrical Engineering, Mechatronics, Industrial Automation, or a related technical discipline.
• A minimum of 3-5 years of hands-on experience in field service for industrial automation or control systems.
• Strong proficiency in troubleshooting and programming various PLC platforms (e.g., Siemens, Rockwell) and HMI software.
• Familiarity with industrial networking protocols and electrical schematics.
• Excellent diagnostic and problem-solving skills, with a methodical approach to resolving technical challenges.
• Outstanding customer service and communication skills, with the ability to build strong client relationships.
• Ability to work independently, manage time effectively, and travel frequently within the assigned region.
• A valid driver's license and a clean driving record.
• Experience with robotics and servo systems is a significant advantage.
• Willingness to be on-site in the Upington, Northern Cape, ZA area and travel as required.

Benefits

• Competitive salary and performance-based bonus.
• Company vehicle, fuel card, and travel allowances.
• Comprehensive health, dental, and life insurance.
• Per diem rates for travel days.
• Ongoing training and professional development opportunities.
• Exposure to cutting-edge automation technologies in diverse industries.
• Retirement savings plan.