Field Service Technician

Placements24; George; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Company vehicle provided

Travel allowance

Training and development

Hybrid work model

Job summary

Placements24 seeks a Field Service Technician to install, maintain, and repair telecom equipment at customer sites across George, Western Cape. This hybrid role combines on-site service delivery with remote technical support, offering a dynamic environment and opportunities to advance as part of a growing telecoms team.

The candidate should hold a relevant qualification in Electronics or Telecommunications, have telecoms field experience, and be willing to travel within George with occasional

Qualifications

• Relevant technical qualification in Electronics or Telecommunications.
• Experience as Field Service Technician in telecoms.
• Willingness to travel within George region and occasional overnight stays.

Responsibilities

• Install, configure, and commission telecom equipment including routers and fiber systems.
• Perform routine maintenance and diagnostic checks on network infra.
• Troubleshoot hardware and software issues both remotely and on-site.
• Conduct site surveys to assess installation requirements.
• Respond to service calls and emergency repairs promptly.
• Document all service activities and maintain logs.
• Provide technical guidance to customers on equipment use.
• Ensure compliance with safety regulations and company standards.

Skills

Troubleshooting

Time management

Customer service

Independent work

Education

Electronics, Telecommunications or related technical qualification

Tools

Diagnostic equipment

Job description

About the Role

Our client, a prominent player in the telecommunications industry, is seeking a dedicated Field Service Technician to join their growing team in George, Western Cape, ZA. This hybrid role involves a blend of on-site service delivery and remote technical support, offering a dynamic work environment. You will be responsible for installing, maintaining, and repairing telecommunications equipment at customer premises and various operational sites. This position is critical to ensuring the seamless functioning of our client's network infrastructure and delivering exceptional service to their diverse customer base. You'll work independently, manage your schedule effectively, and contribute directly to customer satisfaction and operational efficiency. The role requires a proactive approach to problem-solving and a commitment to upholding high service standards.

Key Responsibilities

• Install, configure, and commission telecommunications equipment, including routers, switches, and fiber optic systems.
• Perform routine maintenance and diagnostic checks on network infrastructure.
• Troubleshoot and resolve hardware and software issues for customers, both remotely and on-site.
• Conduct site surveys to assess installation requirements and identify potential challenges.
• Respond to service calls and emergency repair requests in a timely and efficient manner.
• Document all service activities, including installations, repairs, and maintenance logs.
• Provide technical support and guidance to customers regarding equipment usage and basic troubleshooting.
• Ensure all work complies with safety regulations and company standards.
• Collaborate with the central technical support team to elevate complex issues.
• Maintain inventory of spare parts and tools, ensuring they are readily available.

Requirements

• A relevant technical qualification in Electronics, Telecommunications, or a related field.
• Proven experience as a Field Service Technician or in a similar technical support role within the telecommunications sector.
• Strong understanding of telecommunications technologies, including DSL, Fiber, and wireless networks.
• Proficiency in using diagnostic tools and equipment.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and manage time effectively.
• Good communication and customer service skills.
• Willingness to travel within the George, Western Cape, ZA region and occasional overnight stays.
• Valid driver's license and a clean driving record.
• Basic knowledge of IT networking concepts is advantageous.

Benefits

• Our client offers a competitive salary package, including a monthly allowance for travel expenses and potential for performance-based bonuses.
• You will receive comprehensive training on our client's latest technologies and equipment.
• This hybrid role provides the flexibility to balance on-site responsibilities with remote administrative tasks.
• We offer opportunities for career advancement within our growing organization, and a supportive team environment.
• Access to company vehicle and necessary tools will be provided.
• Join a company that values its employees and invests in their professional development, making a tangible impact in the George, Western Cape, ZA community.