Senior Field Service Technician - Telecoms

Placements24; Klerksdorp; On-site; ZAR 300,000 - 460,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Mobile phone

Overtime pay & on-call allowances

Medical & retirement benefits

Extensive training

Career advancement

Annual performance bonuses

Tools and safety equipment provided

Supportive team environment

Contribution to critical infra in the/

Job summary

Placements24 seeks a Senior Field Service Technician to join the team in Klerksdorp, North West. You will install, maintain, and repair telecom equipment at customer sites and network facilities across the region, taking technical lead on complex issues.

You must have at least 5 years in telecom field service, strong diagnostic and customer-service skills, and the ability to work independently with on-site responsibility. A company vehicle and comprehensive benefits are provided.

Qualifications

• Minimum of 5 years of experience as a Field Service Technician in telecommunications.
• Proven expertise installing and troubleshooting Fiber-to-the-Home, mobile networks and broadband.
• Proficiency with hand tools, test equipment (OTDR, spectrum analyzers), and diagnostic software.

Responsibilities

• Install, configure, test, and commission telecom equipment including fiber, routers, switches, and base stations.
• Perform routine maintenance and preventative checks on network infrastructure.
• Diagnose and repair faults; respond to service calls and on-site breakdowns.
• Liaise with customers and internal teams to resolve issues and ensure satisfaction.
• Maintain accurate service reports and equipment logs.

Skills

Strong diagnostic skills

Customer service skills

Independent worker

Education

Technical qualification or certification in Telecommunications/Electronics

Tools

OTDR

Spectrum analyzers

Diagnostic software

Hand tools

Job description

About the Role

Our client, a leading telecommunications service provider, requires a highly skilled and experienced Senior Field Service Technician to join their team in Klerksdorp, North West. This hands‑on role is essential for the installation, maintenance, and repair of telecommunications equipment and infrastructure at customer sites and network facilities across the region. As a Senior Technician, you will be expected to provide technical leadership, troubleshoot complex issues, and ensure the highest quality of service delivery. This position is critical to maintaining the operational integrity of our client's network within Klerksdorp and surrounding areas. The ideal candidate will have a strong technical aptitude, excellent diagnostic skills, and a commitment to customer satisfaction, contributing directly to the company's reputation for reliable service in the North West province.

Key Responsibilities

• Install, configure, test, and commission telecommunications equipment, including fiber optic cables, routers, switches, and base stations.
• Perform routine maintenance and preventative checks on network infrastructure to ensure optimal performance.
• Diagnose and repair faults in telecommunications systems and equipment promptly and efficiently.
• Respond to service calls and emergency breakdowns, providing on-site technical support.
• Interpret technical diagrams, blueprints, and specifications to guide installation and repair activities.
• Ensure all work is completed in accordance with safety regulations, company policies, and industry standards.
• Maintain accurate records of work performed, including service reports, equipment logs, and inventory.
• Provide technical guidance and mentorship to junior field service technicians.
• Liaise with customers and internal departments to resolve technical issues and ensure customer satisfaction.
• Manage assigned service territories and optimize travel routes for efficiency.

Requirements

• Technical qualification or certification in Telecommunications, Electronics, or a related field.
• Minimum of 5 years of experience as a Field Service Technician in the telecommunications industry.
• Proven expertise in installing and troubleshooting various telecommunications technologies (e.g., Fiber-to-the-Home, mobile networks, broadband).
• Proficiency with hand tools, test equipment (e.g., OTDR, spectrum analyzers), and diagnostic software.
• Strong understanding of network protocols and infrastructure.
• Excellent problem-solving and diagnostic skills.
• Ability to work independently and manage time effectively in a field environment.
• Good communication and customer service skills.
• Valid driver's license and a clean driving record are essential.
• Willingness to work flexible hours, including weekends and public holidays when required.

Benefits

• Competitive remuneration package.
• Company vehicle, fuel card, and mobile phone.
• Overtime pay and on-call allowances.
• Comprehensive medical and retirement fund benefits.
• Extensive training on new technologies and equipment.
• Opportunities for career advancement within the company.
• Annual performance bonuses.
• Tools and safety equipment provided.Supportive team environment.
• Contribution to critical infrastructure development in North West.