Field Service Engineer - Specialized Machinery

Placements24; Durban; On-site; ZAR 500,000 - 700,000; Full time

Benefits offered by this job

Travel allowances

Accommodation reimbursement

Continuous training

Autonomy in scheduling service calls

Long-term contract extensions

Job summary

Placements24 is seeking a Field Service Engineer in Durban to install, calibrate and service specialized industrial machinery at client sites. The role requires strong mechanical and electrical troubleshooting, extensive travel within KwaZulu-Natal, and a proactive on-site support mindset.

You will diagnose complex issues, train client personnel, manage spare parts, and uphold safety policies while building trusted relationships with customers.

Qualifications

• Minimum 6 years as a Field Service Engineer with industrial equipment.
• Technical qualification in Mechanical or Electrical Engineering.
• Strong diagnostic, problem-solving, and calibration skills.
• Ability to travel extensively and work independently.
• Excellent communication and customer service orientation.

Responsibilities

• Install, commission, and calibrate machinery on client sites.
• Perform preventive maintenance and inspections to minimize downtime.
• Diagnose and repair mechanical, electrical, hydraulic, and pneumatic issues.
• Respond to service calls with high-quality technical support.
• Maintain detailed service reports and client recommendations.
• Provide technical training to client personnel.
• Manage spare parts inventory and tools.
• Adhere to safety policies and work safely at client locations.
• Coordinate with engineering and support teams for product feedback.
• Build strong client relationships as a trusted technical advisor.

Skills

Mechanical

Electrical

Hydraulic

Pneumatic

Diagnostics

Education

Mechanical Engineering qualification

Electrical Engineering qualification

Tools

Diagnostic tools

Calibration equipment

Job description

About the Role

Our client, a prestigious manufacturer of specialized industrial machinery, is seeking a highly competent Field Service Engineer to serve the Durban, KwaZulu-Natal region. This hands-on role involves the installation, maintenance, and repair of complex machinery at client sites. The successful candidate will be an expert in mechanical and electrical troubleshooting, possess excellent diagnostic skills, and be dedicated to providing exceptional on-site customer support. This is a critical role that requires extensive travel within the region and occasional travel beyond, ensuring that our client's advanced equipment operates at peak performance for their diverse customer base.

Key Responsibilities

• Perform on-site installation, commissioning, and calibration of specialized machinery according to technical specifications and client requirements.
• Conduct routine preventative maintenance and inspections to ensure optimal machine performance and minimize downtime.
• Diagnose and troubleshoot complex mechanical, electrical, and hydraulic issues, implementing effective repair solutions.
• Respond promptly to service calls and emergency repair requests, providing efficient and high-quality technical support.
• Maintain detailed service reports, documenting all work performed, parts used, and recommendations for clients.
• Provide technical training and guidance to client personnel on machine operation, maintenance, and safety procedures.
• Manage spare parts inventory and ensure proper tool and equipment utilization.
• Adhere to all company safety policies and procedures, ensuring a safe working environment at client locations.
• Liaise with the engineering and customer support departments to provide feedback on product performance and identify areas for improvement.
• Build and maintain strong relationships with clients, acting as a trusted technical advisor.

Requirements

• A technical qualification in Mechanical Engineering, Electrical Engineering, or a closely related field.
• A minimum of 6 years of proven experience as a Field Service Engineer, preferably with complex machinery or industrial equipment.
• Strong understanding of mechanical, electrical, hydraulic, and pneumatic systems.
• Proficiency in reading and interpreting technical manuals, blueprints, and schematics.
• Excellent diagnostic and problem-solving abilities.
• Experience with diagnostic tools and calibration equipment.
• Strong customer service orientation and excellent communication skills.
• Must possess a valid driver's license and have a clean driving record.
• Willingness to travel extensively within Durban and surrounding areas, and occasionally nationwide.
• Ability to work independently, manage time effectively, and handle pressure during critical service calls.

Benefits

• Our client offers a competitive contract rate commensurate with experience, along with travel allowances and accommodation reimbursement for out-of-town assignments.
• This role provides the opportunity to work with state-of-the-art machinery and gain exposure to a wide range of industrial applications.
• Continuous training on new equipment and technologies will be provided.
• You will have the autonomy to manage your schedule and service calls within the Durban region, fostering independence.
• Our client values dedication and offers potential for long-term contract extensions based on performance.
• This position is ideal for an experienced engineer seeking challenging field work in KwaZulu-Natal.