Field Service Engineer (Electrical)

Placements24; Paarl; On-site; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Company vehicle

Travel allowances

Medical aid plan

Retirement fund contributions

Training and development

Paid vacation and sick leave

Job summary

Placements24 is seeking a Field Service Engineer (Electrical) for on-site work in Paarl, Western Cape, with extensive regional travel. You will install, commission, service, and repair complex electrical systems, and train customer staff to operate and maintain equipment.

The role requires a Diploma/BE in Electrical Engineering and 4+ years of field service experience, strong diagnostics, PLC/control know-how, and excellent communication for customer support.

Qualifications

• 4+ years in field service, maintenance, or repair of industrial electrical equipment.
• Strong ability to read electrical schematics and manuals.
• Willingness to travel extensively within the region.

Responsibilities

• Install, maintain, and repair electrical and electro-mechanical equipment at customer sites.
• Perform diagnostics to identify and resolve complex issues.
• Commission new installations to meet specs and performance standards.
• Provide technical training to customer personnel on operation and maintenance.
• Document service activities, parts used, and time spent accurately.
• Travel to customer sites and respond promptly to service calls.

Skills

Field service experience

Troubleshooting

Electrical schematics

PLC and control systems

Industrial automation

Customer service

Education

National Diploma or Bachelor's in Electrical Engineering

Tools

Diagnostic tools

Job description

About the Role

Our client, a leading manufacturer of specialized industrial machinery, is seeking a highly skilled and customer-focused Field Service Engineer (Electrical) to join their team in Paarl, Western Cape . This is an on-site role requiring extensive travel to customer locations within the region and potentially beyond. You will be responsible for the installation, commissioning, maintenance, troubleshooting, and repair of complex electrical and electro-mechanical systems. This position demands a deep technical understanding, excellent diagnostic abilities, and strong interpersonal skills to ensure customer satisfaction and equipment uptime. The ideal candidate is a hands-on professional who thrives in a dynamic, customer-facing environment and is adept at solving problems under pressure. You will be the primary technical point of contact for clients, providing expert support and ensuring their machinery operates at peak performance. Join a global company known for its quality products and commitment to customer service.

Key Responsibilities

• Install, maintain, and repair electrical and electro-mechanical equipment at customer sites.
• Perform comprehensive diagnostics to identify and resolve complex technical issues.
• Commission new installations and ensure they meet design specifications and performance standards.
• Provide technical training and guidance to customer personnel on equipment operation and maintenance.
• Respond promptly to customer service calls and emergencies.
• Document all service activities, including repairs, parts used, and time spent, accurately and timely.
• Collaborate with the internal engineering and support teams to resolve challenging technical problems.
• Manage spare parts inventory and ensure efficient use of resources during service calls.
• Adhere strictly to all safety regulations and company policies.
• Contribute to product improvement by reporting recurring issues and providing feedback to the engineering department.

Requirements

• National Diploma or Bachelor's degree in Electrical Engineering or a related technical field.
• Minimum of 4 years of experience in field service, maintenance, or repair of industrial electrical equipment.
• Strong understanding of electrical systems, control systems, PLCs, and industrial automation.
• Proficiency in reading and interpreting electrical schematics, blueprints, and technical manuals.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service orientation and excellent communication skills.
• Ability to work independently and manage time effectively while traveling.
• Willingness to travel extensively within the designated service region.
• Proficiency in using diagnostic tools and equipment.
• A valid driver's license is mandatory.

Benefits

• Our client offers a competitive base salary, supplemented by potential performance bonuses and travel allowances.
• A comprehensive medical aid plan and retirement fund contributions are provided.
• Opportunities for advanced technical training and professional development are available.
• Company vehicle, mobile phone, and laptop are provided for business use.
• Paid vacation and sick leave are standard.
• Our client values its field service team and provides a supportive work environment with ample opportunities for career advancement within the organization.
• This on-site role offers the satisfaction of directly impacting client operations and ensuring their success.