Field Service Engineer - Specialised Equipment

Placements24; Polokwane; Híbrido; ZAR 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package with clear,

Company vehicle for business travel

Advanced technical training and growth

Descripción de la vacante

Placements24 is seeking a Field Service Engineer to cover the Polokwane area and surrounding regions. You will install, commission, maintain and repair specialised industrial equipment, acting as the primary on-site technical representative for customers.

This hybrid role involves on-site travel and remote support, requiring strong mechanical and electrical aptitude and a commitment to high uptime. The ideal candidate will have a degree or diploma in a technical field, 3–5 years in field service

Formación

• Bachelor's degree or Diploma in a technical field (Mechanical/Electrical/Mechatronics).
• Strong mechanical and electrical troubleshooting abilities.
• Excellent communication and customer service skills.
• Experience reading technical manuals, schematics and blueprints.
• Familiarity with diagnostic tools and testing equipment.

Responsabilidades

• Install, commission and start-up equipment at customer sites.
• Perform routine maintenance and inspections.
• Troubleshoot mechanical, electrical and electronic issues.
• Provide technical support and guidance to customers.
• Conduct training sessions on equipment usage and maintenance.
• Respond to service calls and minimise downtime.
• Maintain service reports and logs.
• Collaborate with engineering and support teams.

Conocimientos

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Diagnostic skills

Reading schematics

Educación

Bachelor's/Diploma in Mechanical or Electrical Eng./Mechatronics

Herramientas

Diagnostic tools

Testing equipment

Technical manuals

Descripción del empleo

About the Role

Our client, a leading manufacturer of specialised industrial equipment, is seeking a dedicated Field Service Engineer to cover the Polokwane area and surrounding regions. This dynamic role involves providing on-site technical support for the installation, commissioning, maintenance, and repair of our client's sophisticated machinery. You will be the primary technical representative, interacting directly with customers to ensure their equipment operates at peak performance. This hybrid position requires a combination of on-site travel and remote support, offering a balanced work experience. The ideal candidate possesses a strong mechanical and electrical aptitude, excellent problem-solving skills, and a commitment to delivering exceptional customer service. You will troubleshoot complex issues, perform diagnostic assessments, and conduct necessary repairs, often under demanding conditions. This is a fantastic opportunity for a technically proficient individual to join a reputable company, work with advanced technology, and contribute significantly to customer satisfaction and operational uptime. The role demands proactive engagement and a deep understanding of mechanical and electrical systems.

Key Responsibilities

• Install, commission, and start-up specialised industrial equipment at customer sites.


• Perform routine maintenance, inspections, and diagnostic checks on equipment.


• Troubleshoot and repair mechanical, electrical, and electronic issues on complex machinery.


• Provide technical support and guidance to customers on equipment operation and maintenance.


• Conduct customer training sessions on equipment usage and best practices.


• Respond to service calls efficiently and resolve issues promptly to minimise downtime.


• Maintain accurate service reports, documentation, and customer interaction logs.


• Collaborate with the internal engineering and support teams to resolve complex technical challenges.


• Ensure all work adheres to company quality standards and safety protocols.


• Identify opportunities for equipment upgrades or enhancements and report findings to management.

Requirements

• Bachelor's degree or Diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.


• Minimum of 3-5 years of experience in a field service or technical support role, preferably with specialised industrial equipment.


• Strong mechanical and electrical troubleshooting skills.


• Proficiency in reading and interpreting technical manuals, schematics, and blueprints.


• Experience with diagnostic tools and testing equipment.


• Excellent communication, interpersonal, and customer service skills.


• Ability to work independently and manage time effectively, including travel to various client locations.


• Valid driver's license and a willingness to travel within the designated service area.


• Self-motivated with a strong work ethic and a commitment to quality.


• Proficiency in English is essential; knowledge of local languages would be an advantage.

Benefits

• Competitive salary package with performance-based incentives.


• Provision of a company vehicle for business travel.


• Opportunities for advanced technical training and professional growth.


• Exposure to innovative and high-tech industrial equipment.


• Work within a supportive team at a company that values its employees.


• A role that offers a mix of field challenges and remote coordination in the Polokwane region.