Senior Field Service Technician

Placements24; Pietermaritzburg; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Mobile phone plan

Professional development

Medical aid

Job summary

Placements24 client is seeking a Senior Field Service Technician to join their Pietermaritzburg team. The role centers on diagnosing and repairing mechanical and electrical issues across a range of industrial machinery, with planned maintenance, calibration, testing, and commissioning of equipment to meet exact specs and customer needs.

The ideal candidate will bring 5+ years of field service experience, strong hydraulic/pneumatic/electrical knowledge, and the ability to read schematics.

Qualifications

• National Diploma or equivalent in Mechanical or Electrical Engineering.
• Minimum 5 years of field service experience in industrial machinery.
• Ability to read electrical/hydraulic schematics and manuals.
• Clean driving record and willingness to travel within KwaZulu-Natal.

Responsibilities

• Diagnose and repair complex mechanical and electrical issues on industrial equipment.
• Perform scheduled preventative maintenance and calibration to ensure reliability.
• Install, test, and commission new equipment per specs and customer requirements.
• Provide technical support and training to customer personnel on operation and maintenance.
• Respond to service calls and resolve issues in the Pietermaritzburg region and surrounding areas.
• Document all service activities accurately in the service reporting system.
• Maintain inventory of spare parts and tools, ensuring availability and proper handling.
• Collaborate with engineering and sales to feedback on product performance.
• Adhere to safety regulations and company policies on customer sites.
• Uphold the company’s reputation through professional conduct and high-quality service.

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Education

National Diploma or trade certification in Mechanical or Electrical Engineering

Tools

Service management software

Job description

About the Role

Our client, a leading provider of advanced industrial machinery, is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic team in Pietermaritzburg, KwaZulu-Natal . This role is crucial for ensuring the optimal performance and longevity of our clients' equipment across various industrial sectors. You will be an integral part of a team dedicated to delivering exceptional service and technical support, troubleshooting complex issues, and performing preventative maintenance. The ideal candidate will possess a strong mechanical and electrical aptitude, a proven track record in field service, and a commitment to exceeding customer expectations. This is a hands-on role that requires a deep understanding of industrial systems and a proactive approach to problem-solving. You will be representing our client directly to their customers, building strong relationships and providing expert advice.

Key Responsibilities

• Diagnose and repair complex mechanical and electrical issues on a wide range of industrial equipment.
• Perform scheduled preventative maintenance and calibration to ensure equipment reliability and minimize downtime.
• Install, test, and commission new equipment according to technical specifications and customer requirements.
• Provide technical support and training to customer personnel on equipment operation and maintenance.
• Respond promptly to service calls and ensure timely resolution of issues in the Pietermaritzburg region and surrounding areas.
• Document all service activities, including repairs, maintenance, and parts used, accurately in the service reporting system.
• Maintain a comprehensive inventory of spare parts and tools, ensuring they are readily available and properly managed.
• Collaborate with the engineering and sales departments to provide feedback on product performance and identify areas for improvement.
• Adhere to all safety regulations and company policies while on customer sites.
• Uphold the company's reputation for excellence through professional conduct and high-quality service delivery.

Requirements

• A National Diploma or relevant trade certification in Mechanical or Electrical Engineering, or a related field.
• A minimum of 5 years of proven experience as a Field Service Technician, preferably within the industrial machinery sector.
• Strong understanding of hydraulic, pneumatic, and electrical control systems.
• Proficiency in reading and interpreting technical drawings, schematics, and manuals.
• Excellent troubleshooting and problem-solving skills with a methodical approach.
• Ability to work independently and manage time effectively to meet service deadlines.
• Good communication and interpersonal skills, with the ability to interact professionally with clients.
• A valid driver's license and a clean driving record are essential for travel within the KwaZulu-Natal province.
• Willingness to travel occasionally to other regions as needed for specific projects.
• Computer literacy, including experience with service management software.

Benefits

• Company vehicle, fuel card, and a comprehensive mobile phone plan are provided for business use.
• Continuous professional development opportunities, including specialized training on new equipment and technologies, are available.
• A generous leave policy and medical aid contributions are part of the comprehensive benefits package.
• You will be part of a supportive and innovative work environment where your contributions are valued and recognized.
• Opportunities for career advancement within the company are significant for high-performing individuals.