Field Service Engineer - Industrial Equipment

Placements24; Gauteng; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Health insurance

Travel allowance

Accommodation reimbursement

Performance incentives

Training & certifications

Tools and equipment

Job summary

Placements24 is seeking a Field Service Engineer for on-site work in Tembisa, Gauteng. The role involves maintenance, repair, and support of industrial machinery with frequent travel to customer sites within the region.

The ideal candidate has a Mechanical or Electrical Engineering degree and at least 3 years in field service, plus proficiency with diagnostic tools and PLC systems. Valid driving license and own vehicle are required.

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering.
• Minimum of 3 years in field service or technical support for industrial machinery.
• Proficiency with diagnostic software and test equipment.

Responsibilities

• Perform scheduled preventive maintenance and emergency repairs at customer sites.
• Diagnose mechanical, electrical, and software issues using diagnostic tools.
• Install, commission, and upgrade equipment per specs and customer needs.
• Provide technical training and support to customer personnel.
• Prepare detailed service reports and maintain spare parts inventory.

Skills

Troubleshooting

Customer service

Communication

Problem solving

Education

Bachelor's degree in Mechanical Engineering or Electrical Engineering

Tools

Diagnostic software

Test equipment

PLC programming

Job description

About the Role

Our client, a rapidly expanding manufacturer of specialized industrial machinery, is actively seeking a dedicated Field Service Engineer to join their esteemed technical team based in Tembisa, Gauteng . This role is critical for providing on-site technical support, maintenance, and repair services for our client's cutting-edge equipment to customers across various industrial sectors. The ideal candidate will possess a robust engineering background, exceptional troubleshooting abilities, and a passion for delivering superior customer service. You will be the frontline representative of the company, ensuring our clients' operations run smoothly and efficiently. This position offers a unique blend of hands-on technical work and client interaction, making it an ideal fit for an ambitious engineer looking to make a significant impact. The role demands a proactive attitude towards identifying and resolving complex technical challenges. This is a fantastic opportunity to work with advanced technology and grow within a supportive organizational structure. The commitment to customer satisfaction is paramount.

Key Responsibilities

• Perform scheduled preventive maintenance and emergency repair services on industrial equipment at customer sites.
• Diagnose and troubleshoot complex mechanical, electrical, and software issues using advanced diagnostic tools.
• Install, commission, and upgrade equipment as per manufacturer specifications and customer requirements.
• Provide comprehensive technical training and support to customer personnel.
• Conduct site assessments and prepare detailed service reports, documenting all work performed.
• Manage spare parts inventory and ensure timely replenishment for service activities.
• Collaborate with the engineering and sales departments to provide feedback on product performance and customer needs.
• Adhere strictly to safety protocols and company guidelines during all on-site operations.
• Maintain professional relationships with clients, acting as a trusted technical advisor.

Requirements

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum of 3 years of experience in a field service or technical support role, preferably with industrial machinery.
• Strong mechanical and electrical aptitude, with experience in diagnosing complex systems.
• Proficiency with diagnostic software and test equipment.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Strong customer service orientation and excellent communication skills.
• Ability to travel frequently within Tembisa, Gauteng and surrounding regions, including occasional overnight stays.
• Valid driver's license and a reliable vehicle.
• Familiarity with PLC programming and automation systems is a plus.
• Ability to work independently and manage time effectively.

Benefits

• Competitive salary package with performance-based incentives.
• Company-provided tools and specialized equipment.
• Travel allowance and accommodation reimbursement when traveling.
• Comprehensive health insurance coverage.
• Opportunities for continuous learning and professional certifications.
• A stimulating work environment with diverse technical challenges.
• Retirement savings plan.