Field POS Activation Technician – Install, Train & Launch Merchants

Yoco; KwaZulu-Natal; On-site; ZAR 320,000 - 420,000; Full time

Job summary

Yoco is seeking a field-based Activations Technician to install, configure and test POS devices at merchant sites across South Africa. You’ll train merchants to use the hardware and software, and troubleshoot any setup or connectivity issues to ensure a smooth go-live.

In this role you’ll join the Activations team within POS Operations, travel to sites, and collaborate with sales, support and account management to deliver high-quality installations on time and with minimal revisits.

Qualifications

• 3+ years as Field Technician in payments, fintech, POS, or on-site support.
• A+ and N+ certifications are essential.
• Comfort with POS devices and new hardware/software.
• Strong troubleshooter, root-cause analysis.
• Able to explain setups clearly and train others.
• Independent worker, plans day, manages multiple installations.
• Own reliable vehicle and a SA driver’s license; willing to travel nationally.

Responsibilities

• Complete POS installations and activations on-site and virtually.
• Install, configure, and test POS hardware and software at merchant sites.
• Deliver neat, high-quality installations that are right first time.
• Train merchants to use POS devices and access support materials.
• Diagnose and resolve device, connectivity and setup issues on-site.
• Identify root causes and document solutions for the team.
• Collaborate with sales, support, project management and account management.
• Capture feedback on completed jobs and close the loop with stakeholders.
• Share ideas for better installation methods and merchant problem-solving.

Skills

Field Technician

A+ certification

N+ certification

POS devices

Troubleshooting

Training others

Independent work

Time management

Driver's license

Reliable vehicle

Willing to travel

Job description

Yoco is seeking a field-based Activations Technician to install, configure and test POS devices at merchant sites across South Africa. You’ll train merchants to use the hardware and software, and troubleshoot any setup or connectivity issues to ensure a smooth go-live.

In this role you’ll join the Activations team within POS Operations, travel to sites, and collaborate with sales, support and account management to deliver high-quality installations on time and with minimal revisits.