Field POS Activation Tech & Merchant Trainer

Quona Capital; South Africa; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Yoco is seeking a field-based technician to install, configure and test POS devices at merchant sites across South Africa. You will travel to locations, perform on-site activations, and train merchants to use the systems with confidence.

You will partner with sales, support and account teams to ensure smooth deployments, quickly resolve issues, and drive first-transaction readiness. A+ and N+ certs, strong troubleshooting, and the ability to manage multiple installations are required.

Qualifications

• 3+ years of field technician experience in payments or POS setups.
• A+ and N+ certifications are essential.
• Comfort with POS devices and software; quick learning of new hardware.
• Strong troubleshooting to find root causes, not just symptoms.
• Able to explain setups clearly and train others.
• Own reliable vehicle and SA driver's license; travel across SA.

Responsibilities

• Complete POS installations and activations on-site and remotely.
• Configure and test POS hardware and software to meet merchant needs.
• Deliver neat, high-quality installations on first attempt.
• Train merchants to use POS devices and access support materials.
• Diagnose and resolve device connectivity and setup issues on-site.
• Identify root causes and document solutions for the team.
• Collaborate with sales, support, and project management to achieve outcomes.
• Capture feedback and close the loop with stakeholders.

Skills

Field technician experience

Troubleshooting

Training others

Customer communication

Independent planning

POS devices knowledge

Education

A+ certification

N+ certification

Tools

POS devices

Device configuration

Network installations

Job description

Yoco is seeking a field-based technician to install, configure and test POS devices at merchant sites across South Africa. You will travel to locations, perform on-site activations, and train merchants to use the systems with confidence.

You will partner with sales, support and account teams to ensure smooth deployments, quickly resolve issues, and drive first-transaction readiness. A+ and N+ certs, strong troubleshooting, and the ability to manage multiple installations are required.