POS Activation Specialist

Yoco; KwaZulu-Natal; On-site; ZAR 320,000 - 420,000; Full time

Job summary

Yoco is seeking a field-based Activations Technician to install, configure and test POS devices at merchant sites across South Africa. You’ll train merchants to use the hardware and software, and troubleshoot any setup or connectivity issues to ensure a smooth go-live.

In this role you’ll join the Activations team within POS Operations, travel to sites, and collaborate with sales, support and account management to deliver high-quality installations on time and with minimal revisits.

Qualifications

• 3+ years as Field Technician in payments, fintech, POS, or on-site support.
• A+ and N+ certifications are essential.
• Comfort with POS devices and new hardware/software.
• Strong troubleshooter, root-cause analysis.
• Able to explain setups clearly and train others.
• Independent worker, plans day, manages multiple installations.
• Own reliable vehicle and a SA driver’s license; willing to travel nationally.

Responsibilities

• Complete POS installations and activations on-site and virtually.
• Install, configure, and test POS hardware and software at merchant sites.
• Deliver neat, high-quality installations that are right first time.
• Train merchants to use POS devices and access support materials.
• Diagnose and resolve device, connectivity and setup issues on-site.
• Identify root causes and document solutions for the team.
• Collaborate with sales, support, project management and account management.
• Capture feedback on completed jobs and close the loop with stakeholders.
• Share ideas for better installation methods and merchant problem-solving.

Skills

Field Technician

A+ certification

N+ certification

POS devices

Troubleshooting

Training others

Independent work

Time management

Driver's license

Reliable vehicle

Willing to travel

Job description

Job Description

When a business chooses a Yoco point-of-sale solution, you make sure it's installed properly, activated quickly and ready to take payments, first time.

When a business chooses a Yoco point-of-sale solution, you make sure it's installed properly, activated quickly and ready to take payments, first time.

You'll combine hands-on technical skill with a merchant-first mindset, turning what can feel like a complicated setup into a smooth, simple experience that sets merchants up for success from day one.

You'll join the Activations team within POS Operations, part of our Merchant Success group. The team gets merchants onto Yoco's POS solutions, from on-site hardware installations and device configuration to virtual activations and merchant training.

This is a field-based, individual contributor role. You'll travel to merchant sites to install, configure and test POS devices, train merchants to use them with confidence, and troubleshoot any device, connectivity or setup issues along the way. You'll work closely with our sales, support, project management and account management teams to make sure every job is completed properly and no loops are left open.

Success in this role is measured by how quickly and reliably merchants go from installation to their first transaction, the quality of every installation, and how few issues come up afterwards.

Job Requirements

• You have 3+ years of experience as a Field Technician, ideally in payments, fintech, POS systems, network installations or on-site support
• You hold A+ and N+ certifications (essential)
• You're comfortable with POS devices and software, and quickly get to grips with new hardware and systems
• You're a strong troubleshooter who gets to the root cause of technical problems, not just the symptoms
• You can explain technical setups clearly and simply, and you enjoy training others to use them
• You can work independently, plan your own day and manage multiple installations at once
• You have your own reliable vehicle and a valid South African driver's licence, and you're happy to travel to sites across South Africa

Job Responsibilities

• Completing POS installations and device activations, on-site and virtually, so merchants can start transacting quickly without compromising on quality
• Installing, configuring and testing POS hardware and software at merchant sites in line with our operational standards, and making sure each deployment meets the merchant's needs
• Delivering neat, high-quality installations that get it right the first time
• Training merchants to use their POS devices confidently, and showing them where to find support materials and how to contact our support team
• Diagnosing and resolving device, connectivity and setup issues on-site to minimise downtime for merchants
• Digging into the root cause of recurring issues and documenting "how to solve" guidance for the team
• Working with sales, support, project management and account management to make sure every job reaches the right outcome
• Capturing clear feedback on completed job cards and closing the loop with stakeholders
• Sharing ideas for better ways to install devices and solve merchant challenges