Field Network Support Technician

Brilliant Computers; Worcester; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Zohorecruit is seeking a network support professional to provide on-site assistance in Worcester, South Africa. You will enable remote troubleshooting, perform console connections, and support physical access tasks for network devices.

Prior hands-on enterprise network experience and willingness to travel are required. The role involves rack mounting, basic configuration under instruction, cabling discipline, and collaboration with remote teams to verify post-install checks.

Qualifications

• Bachelor's degree or Diploma in a related field is preferred.
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of TCP/IP, VLANs, switches, routers and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and ability to work with remote teams.
• Willingness to travel to customer locations.
• Possession of Working at Heights and Medical Fitness Certificates.

Responsibilities

• Provide physical onsite assistance to enable remote troubleshooting and remediation.
• Connect to network devices via console as directed by Remote Support Team.
• Provide physical access support (rack access, locating devices/ports, power cycling).
• Conduct visual verification and reporting of LEDs, link status, alarms, fans, power, and cabling.
• Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions precisely and stay within approved steps.
• Mount/unmount network devices on racks per site rules and safety practices.
• Coordinate with Remote Support Team for post-install verification.
• Perform basic configuration steps only when instructed and approved.
• Ensure proper cable management and labeling during installations.

Education

Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field

Tools

PuTTY

Job description

Zohorecruit is seeking a network support professional to provide on-site assistance in Worcester, South Africa. You will enable remote troubleshooting, perform console connections, and support physical access tasks for network devices.

Prior hands-on enterprise network experience and willingness to travel are required. The role involves rack mounting, basic configuration under instruction, cabling discipline, and collaboration with remote teams to verify post-install checks.