Field Network Support Engineer - Onsite & Remote

Brilliant Computers; Kroonstad; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Brilliant Computers in Kroonstad, South Africa, is seeking an Onsite Assistance engineer to support remote troubleshooting and remediation at client sites. You will perform basic configuration tasks, verify network connectivity, and assist with rack and patch panel management while following documented procedures.

The role requires 2+ years in enterprise networks, basic TCP/IP/VLAN knowledge, and travel to customer locations as needed. Certification and safety training are preferred.

Qualifications

• Bachelor's degree or Diploma in Computer Science, IT, Network Engineering, or related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic networking knowledge: TCP/IP, VLANs, switches, routers, firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to collaborate with remote teams.
• Ability to work independently at customer sites.
• Willingness to travel to customer locations as required.
• Working at Heights Training Certificate and Medical Fitness Certificate.

Responsibilities

• Provide onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices as instructed by Remote Support Team.
• Provide physical access support (rack access, device locating, power cycling).
• Visually verify status indicators and report issues (LEDs, alarms, cabling).
• Identify equipment types, ports, and patch panel layouts; assist following instructions precisely.
• Rack mounting/unmounting and cabling to professional standards.
• Coordinate with Remote Support Team for post-install verification.
• Perform basic configuration actions as instructed (IP/VLAN where applicable).

Skills

Network fundamentals

Troubleshooting

Communication

Independent work

Travel readiness

Instruction follow-through

Safety awareness

Education

Bachelor's degree or Diploma in CS/IT/Networking

Tools

PuTTY

Console cables

Laptop

MS Teams

Zoom

Webex

4G dongle

Multimeter

PU/patch panel tools

PPE kits

Job description

Brilliant Computers in Kroonstad, South Africa, is seeking an Onsite Assistance engineer to support remote troubleshooting and remediation at client sites. You will perform basic configuration tasks, verify network connectivity, and assist with rack and patch panel management while following documented procedures.

The role requires 2+ years in enterprise networks, basic TCP/IP/VLAN knowledge, and travel to customer locations as needed. Certification and safety training are preferred.