Network Support Engineer

Brilliant Computers; Kroonstad; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Brilliant Computers in Kroonstad, South Africa, is seeking an Onsite Assistance engineer to support remote troubleshooting and remediation at client sites. You will perform basic configuration tasks, verify network connectivity, and assist with rack and patch panel management while following documented procedures.

The role requires 2+ years in enterprise networks, basic TCP/IP/VLAN knowledge, and travel to customer locations as needed. Certification and safety training are preferred.

Qualifications

• Bachelor's degree or Diploma in Computer Science, IT, Network Engineering, or related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic networking knowledge: TCP/IP, VLANs, switches, routers, firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to collaborate with remote teams.
• Ability to work independently at customer sites.
• Willingness to travel to customer locations as required.
• Working at Heights Training Certificate and Medical Fitness Certificate.

Responsibilities

• Provide onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices as instructed by Remote Support Team.
• Provide physical access support (rack access, device locating, power cycling).
• Visually verify status indicators and report issues (LEDs, alarms, cabling).
• Identify equipment types, ports, and patch panel layouts; assist following instructions precisely.
• Rack mounting/unmounting and cabling to professional standards.
• Coordinate with Remote Support Team for post-install verification.
• Perform basic configuration actions as instructed (IP/VLAN where applicable).

Skills

Network fundamentals

Troubleshooting

Communication

Independent work

Travel readiness

Instruction follow-through

Safety awareness

Education

Bachelor's degree or Diploma in CS/IT/Networking

Tools

PuTTY

Console cables

Laptop

MS Teams

Zoom

Webex

4G dongle

Multimeter

PU/patch panel tools

PPE kits

Job description

Kroonstad, South Africa | Posted on 09/03/2026

Onsite Assistance

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), such as:

• Connecting console and granting remote access session (screen share/terminal access where applicable).
• Executing clearly provided command steps (copy/paste) when approved.
• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work effectively with remote technical teams.
• Ability to work independently at customer sites.
• Willingness to travel to customer locations when required.
• Working at Heights Training Certificate. Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
• Good internet connection
• Laptop (with console software like PuTTY) and proper console drivers
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
• Multimeter (to check power output if needed)
• Laptop – MS Teams, Zoom, Putty ,Webex
• 4G Connection Dongle
• Basic Screwdriver Kit
• PPE Kits.

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
• Experience working in data centers or enterprise network environments.
• Familiarity with ITIL processes and ticketing systems.