Network Support Engineer

Brilliant Computers; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Brilliant Computers in Pretoria, South Africa is seeking a Network Hands & Feet technician to provide physical onsite assistance to enable remote troubleshooting and remediation, with console connectivity to network devices and guidance from the Remote Support Team.

The role covers rack mounting, cabling, basic configuration, and post-install verification, requiring 2+ years in enterprise networks, basic TCP/IP knowledge, and travel to customer sites.

Qualifications

• Bachelor's degree or diploma in CS/IT/Network Eng (preferred).
• 2+ years hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work effectively with remote technical teams.
• Ability to travel to customer locations when required.
• Working at Heights Training Certificate and Medical Fitness Certificate.

Responsibilities

• Provide onsite support to enable remote troubleshooting and remediation.
• Connect to devices via console and support remote access sessions.
• Perform basic configuration as instructed (IP/VLAN) and basic checks.
• Rack mounting/unmounting and patching cables per site rules.
• Coordinate with Remote Support Team for post-install verification.

Skills

Networking basics

TCP/IP

VLANs

Switches

Routers

Firewalls

Remote collaboration

Troubleshooting

Communication

Education

Bachelor's degree or Diploma in CS/IT/Network Eng

Tools

PuTTY

Console software

MS Teams

Webex

USB drives

Job description

Pretoria, South Africa | Posted on 09/03/2026

Physical onsite assistance to enable remote troubleshooting and remediation.

Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.

Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).

Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

Identify network equipment types, ports, power supplies, up links, and patch panel layouts.

Follow remote instructions accurately (step-by-step) without deviating from approved

Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

Rack mounting/unmounting of network devices per site rules and safety practices.

Patch and dress cables to basic professional standard (as instructed).

Coordinate with Remote Support Team for post-install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), such as:

Connecting console and granting remote access session (screen share/terminal access where applicable).

Executing clearly provided command steps (copy/paste) when approved.

Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
• 2+ years of hands‑on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication skills and ability to work effectively with remote technical teams.
• Ability to work independently at customer sites.
• Willingness to travel to customer locations when required.
• Working at Heights Training Certificate.
• Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
• Good internet connection
• Laptop (with console software like PuTTY) and proper console drivers
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
• Multimeter (to check power output if needed)
• Laptop – MS Teams, Zoom, Putty ,Webex
• 4G Connection Dongle
• Basic Screwdriver Kit
• PPE Kits.

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
• Experience working in data centers or enterprise network environments.
• Familiarity with ITIL processes and ticketing systems.