Network Support Engineer

Brilliant Computers; Hoedspruit; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Brilliant Computers in Hoedspruit, South Africa, is seeking an Network Hands & Feet to provide physical onsite assistance to enable remote troubleshooting and remediation. You will connect to network devices via console, perform basic configuration under instruction, and report status with the Remote Support Team.

Ideal candidates have a degree or diploma in IT/networking, 2+ years of enterprise network support, and familiarity with VLANs, TCP/IP, and patch panels.

Qualifications

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
• 2+ years of hands‑on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
• Ability to follow technical instructions accurately and work within documented procedures.

Responsibilities

• Provide onsite assistance to enable remote troubleshooting and remediation.
• Connect to network devices via console and perform basic configuration as instructed by Remote Support Team.
• Rack mounting/unmounting of devices and professional cabling per site rules and safety practices.
• Coordinate with Remote Support Team for post-install verification and reporting.

Skills

Networking basics

TCP/IP

VLANs

Switching

Routers

Firewalls

Communication

Education

Bachelor's degree or Diploma in IT/Networking

CCNA (preferred)

Tools

PuTTY

Console cables

Laptop

MS Teams

Zoom

Webex

Job description

Hoedspruit, South Africa | Posted on 10/13/2026

Physical onsite assistance to enable remote troubleshooting and remediation.

Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.

Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).

Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

Identify network equipment types, ports, power supplies, up links, and patch panel layouts.

Follow remote instructions accurately (step-by-step) without deviating from approved

Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

Rack mounting/unmounting of network devices per site rules and safety practices.

Patch and dress cables to basic professional standard (as instructed).

Coordinate with Remote Support Team for post-install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), such as:

Connecting console and granting remote access session (screen share/terminal access where applicable).

Executing clearly provided command steps (copy/paste) when approved.

Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved

Requirements

Job Requirements:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
• 2+ years of hands‑on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication skills and ability to work effectively with remote technical teams.
• Ability to work independently at customer sites.
• Willingness to travel to customer locations when required.
• Working at Heights Training Certificate.
  Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
• Good internet connection
• Laptop (with console software like PuTTY) and proper console drivers
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
• Multimeter (to check power output if needed)
• Laptop – MS Teams, Zoom, Putty ,Webex
• 4G Connection Dongle
• Basic Screwdriver Kit
• Work at height certificate
• PPE Kits.

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
• Experience working in data centers or enterprise network environments.
• Familiarity with ITIL processes and ticketing systems.