External Sales & Service Lead — Drive Growth & Impact

FirstRand Limited; Pietermaritzburg; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Networking opportunities

Challenging working environment

Opportunities to innovate

Job summary

FirstRand Limited in Pietermaritzburg invites an energetic External Sales and Service Advisor Lead to drive customer engagement, build lasting relationships, and exceed sales targets with a focus on service excellence.

You will manage end-to-end client journeys, apply formal sales processes, cross-sell banking products, and stay compliant with NCA and FAIS requirements while delivering innovative solutions.

Qualifications

• Completed FSCA FAIS NQF Level 5 qualification or high qualification.
• Completed First Level Regulatory Examination.

Responsibilities

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
• Achievement of targets for business.
• Understand, read, and anticipate the market and clients' needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients' expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale.
• Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

Education

FSCA FAIS NQF Level 5 qualification or higher

First Level Regulatory Examination

Job description

FirstRand Limited in Pietermaritzburg invites an energetic External Sales and Service Advisor Lead to drive customer engagement, build lasting relationships, and exceed sales targets with a focus on service excellence.

You will manage end-to-end client journeys, apply formal sales processes, cross-sell banking products, and stay compliant with NCA and FAIS requirements while delivering innovative solutions.