Executive Account Lead — Enterprise Tech & Public Sector

Be Different; Centurion; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Be Different is seeking an Account Executive to own and govern executive relationships with enterprise and public-sector clients, coordinating across delivery functions to ensure early visibility of issues.

You will manage contractual obligations, SLA commitments, variations and risks, and drive value realisation through adoption, renewal readiness and revenue protection, while aligning with governance and commercial objectives.

Qualifications

• 8+ years of relevant senior enterprise experience in technology, managed services, or strategic account environments.
• Accountability for complex contracts or strategic accounts with multiple stakeholders and commercial implications.
• Executive client engagement experience with governance, escalation or performance conversations.
• Exposure to SLA-driven services, service escalations, contractual obligations, and evidence-based reporting.
• Commercial and financial literacy across revenue, margins, billing, forecasts, and contract changes.
• Ability to lead matrix teams with clear RASCI and accountable owners.
• Strong executive writing, presentation, negotiation, and escalation skills.
• Willingness to complete reference, qualification, background, and security checks.
• Experience in managed services, IT service management, SIAM, observability, or platform operations.
• Evidence of value-realisation, adoption, and renewal/readiness reporting.

Responsibilities

• Maintain a trusted, well-governed executive relationship with client/public sector stakeholders.
• Maintain a current view of contractual obligations, SLAs, variations, risks and decisions.
• Provide integrated oversight of service performance, incidents, and improvement actions.
• Protect revenue, margin, billing integrity, and accounts receivable performance.
• Link service outcomes to client priorities and renewal/readiness.
• Manage governance obligations with auditable processes and risk controls.
• Lead a disciplined matrix account team with clear ownership.
• Integrate client, contract, commercial, governance, and value outcomes.
• Oversee day-to-day service management, incident/change coordination, and service improvement.
• Govern project/program delivery with plans, dependencies, and approved work packages.
• Oversee technical decisions, platform reliability, remediation, and security.
• Oversee financial controls, pricing governance, and delegated approvals.
• Support legal interpretation, risk acceptance, and data/privacy considerations.

Skills

Executive engagement

Governance & reporting

SLA / contract management

Stakeholder management

Financial literacy

Leadership without direct authority

Negotiation & escalation

IT service management / SIAM

Public sector governance

Risk & audit awareness

Education

Bachelor degree / NQF 7

Postgraduate qualification in business / leadership

Job description

Be Different is seeking an Account Executive to own and govern executive relationships with enterprise and public-sector clients, coordinating across delivery functions to ensure early visibility of issues.

You will manage contractual obligations, SLA commitments, variations and risks, and drive value realisation through adoption, renewal readiness and revenue protection, while aligning with governance and commercial objectives.