Senior Account Manager / Technology & Public Sector

Be Different SA (PTY) LTD; Centurion; On-site; ZAR 700,000 - 950,000; Full time

Job summary

Be Different SA (PTY) LTD is seeking a seasoned account manager for the public sector in Centurion, South Africa. You will be responsible for maintaining critical relationships with public sector stakeholders and ensuring adherence to contractual obligations and service level agreements.

Ideal candidates will possess extensive experience in enterprise account management and a strong understanding of governance frameworks within a complex public sector environment.

Qualifications

• 8–12 years’ experience in enterprise or government account management.
• Proven experience managing large, complex client engagements.
• Strong understanding of enterprise IT services and digital operations.
• Experience operating within regulated or government environments is advantageous.

Responsibilities

• Serve as the primary representative to public sector across national and provincial leadership.
• Maintain relationships with public sector stakeholders and governance teams.
• Monitor end-to-end service delivery within the public sector environment.
• Ensure adherence to contractual obligations and compliance requirements.

Skills

Enterprise account management

Governance frameworks

Stakeholder satisfaction

Service delivery oversight

Financial performance monitoring

Job description

In order to be considered the following is required:

• 8–12 years’ experience in enterprise or government account management
• Proven experience managing large, complex client engagements
• Experience operating within regulated or government environments is highly advantageous
• Strong understanding of enterprise IT services and digital operations environments
• Experience working with governance frameworks and multi-stakeholder organisations
• Strong stakeholder satisfaction within public sector leadership and operational teams
• Consistent adherence to contractual obligations and SLA commitments
• Effective governance reporting and issue resolution
• Clear demonstration of operational value delivered
• Stable and trusted long-term client relationship

Responsibilities

Client Relationship & Strategic Engagement

• Serve as the primary representative to public sector across national, provincial and operational leadership levels
• Maintain strong relationships with public sector stakeholders including program owners, operational managers, governance teams and executive sponsors
• Represent the business in governance forums including Steering Committees, PMO sessions, operational reviews and compliance discussions
• Ensure public sector priorities and operational realities are effectively communicated within the business

Governance, Compliance & Contract Management

• Ensure adherence to contractual obligations, SLAs and program commitments
• Maintain compliance with public sector security, governance and regulatory requirements
• Oversee governance reporting including service performance, operational metrics, risks and remediation plans
• Manage change requests and contractual adjustments where required

Service Delivery Oversight

• Monitor end-to-end service delivery within the public sector monitoring and operations environment
• Work closely with x technical and delivery teams to ensure SLA adherence and operational stability
• Participate in operational forums to track incidents, escalations and improvement initiatives
• Support continuous improvement initiatives aligned to public sector operational goals

Financial & Contractual Performance

• Monitor account profitability and revenue performance
• Ensure billing and financial processes align with contractual obligations and procurement frameworks
• Track contract milestones, performance metrics, and service credits where applicable

Value Realization & Partnership Growth

• Translate operational monitoring outcomes into measurable operational value for public sector
• Identify opportunities for service optimization, automation and operational maturity improvements
• Support long-term partnership growth through measurable performance and strategic engagement

Typical Operating Environment

The role operates within a complex national public-sector technology environment supporting the Public Sector IS / ICT Monitoring Service and National IS / ICT Operations Centre

The environment includes:

• Enterprise monitoring and observability platforms
• National network and infrastructure monitoring environments
• Data centre and remote operational site visibility
• IT Service Management and operational governance frameworks
• Public sector regulatory compliance environments

The role requires the ability to operate effectively within structured government governance frameworks and high-accountability operational environments