Account Executive (Technology & Public Sector)

Be Different; Centurion; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Be Different is seeking an Account Executive to own and govern executive relationships with enterprise and public-sector clients, coordinating across delivery functions to ensure early visibility of issues.

You will manage contractual obligations, SLA commitments, variations and risks, and drive value realisation through adoption, renewal readiness and revenue protection, while aligning with governance and commercial objectives.

Qualifications

• 8+ years of relevant senior enterprise experience in technology, managed services, or strategic account environments.
• Accountability for complex contracts or strategic accounts with multiple stakeholders and commercial implications.
• Executive client engagement experience with governance, escalation or performance conversations.
• Exposure to SLA-driven services, service escalations, contractual obligations, and evidence-based reporting.
• Commercial and financial literacy across revenue, margins, billing, forecasts, and contract changes.
• Ability to lead matrix teams with clear RASCI and accountable owners.
• Strong executive writing, presentation, negotiation, and escalation skills.
• Willingness to complete reference, qualification, background, and security checks.
• Experience in managed services, IT service management, SIAM, observability, or platform operations.
• Evidence of value-realisation, adoption, and renewal/readiness reporting.

Responsibilities

• Maintain a trusted, well-governed executive relationship with client/public sector stakeholders.
• Maintain a current view of contractual obligations, SLAs, variations, risks and decisions.
• Provide integrated oversight of service performance, incidents, and improvement actions.
• Protect revenue, margin, billing integrity, and accounts receivable performance.
• Link service outcomes to client priorities and renewal/readiness.
• Manage governance obligations with auditable processes and risk controls.
• Lead a disciplined matrix account team with clear ownership.
• Integrate client, contract, commercial, governance, and value outcomes.
• Oversee day-to-day service management, incident/change coordination, and service improvement.
• Govern project/program delivery with plans, dependencies, and approved work packages.
• Oversee technical decisions, platform reliability, remediation, and security.
• Oversee financial controls, pricing governance, and delegated approvals.
• Support legal interpretation, risk acceptance, and data/privacy considerations.

Skills

Executive engagement

Governance & reporting

SLA / contract management

Stakeholder management

Financial literacy

Leadership without direct authority

Negotiation & escalation

IT service management / SIAM

Public sector governance

Risk & audit awareness

Education

Bachelor degree / NQF 7

Postgraduate qualification in business / leadership

Job description

In order to be considered the following is required:

• 8+ years of relevant experience in enterprise technology, managed services, strategic account management, client governance, contract leadership or a comparable senior environment


• Demonstrated accountability for a complex existing contract or strategic account with multiple stakeholders, material service obligations and commercial consequences


• Executive client engagement experience, including difficult governance, escalation or performance conversations


• Practical exposure to SLA-driven services, service escalations, contractual obligations, commercial governance, audit / risk requirements and evidence-based reporting


• Commercial and financial literacy across revenue, margin, billing, debtors, service credits, forecasts, cost risk and contract change


• Ability to lead a matrix team, establish clear RASCI and hold accountable owners to commitments without relying solely on direct authority


• Strong executive writing, presentation, facilitation, negotiation, dispute-prevention and escalation capability.


• Bachelor degree / NQF 7 in a relevant discipline or equivalent evidence of senior role complexity and impact, subject to approval


• Willingness and eligibility to complete reference, qualification, background, security and client-access checks where required


• Experience in managed services, IT service management, SIAM, observability, AIOps, platform operations, systems integration or telecommunications


• Evidence of producing accepted value-realisation, benefits, adoption, account-maturity or renewal / extension readiness reporting


• Postgraduate qualification in business, strategy, leadership, commercial / contract management or public administration


• ITIL 4, contract / commercial management, project / programme management, COBIT / GRC or strategic account / customer-success development

You will be responsible for delivering:

• A trusted and well-governed executive relationship with client / public sector, supported by deliberate stakeholder coverage and early visibility of material concerns


• A current, controlled view of contractual obligations, SLA commitments, variations, risks, decisions and material client commitments


• Transparent integrated oversight of service performance, major incidents, recurring failures and improvement actions without taking over Service Delivery or technical accountability


• Protected revenue, margin, billing integrity, debtor performance and commercial position through disciplined review and timely escalation


• Evidence-based value realisation linking service outcomes to client / public sector priorities, adoption, maturity and renewal / extension readiness


• Controlled account risk, audit, security, privacy and public-sector governance obligations with accountable closure


• A disciplined matrix account team with clear ownership, decision routes, operating rhythm and continuity


• Integrated client, contract, commercial, governance and value outcome for the account


• Day-to-day service-management execution, SLA process governance, incident/problem / change coordination and operational service improvement


• Project and programme governance, plans, dependencies, delivery controls and approved work packages


• Technical decisions, platform reliability, engineering, remediation, architecture and technical assurance


• Financial control, pricing, billing governance, margin analysis, delegated commercial approvals and financial reporting


• Legal interpretation, formal risk acceptance, compliance, privacy, security policy and assurance decisions

The Account Executive will operate credibly across executive, programme, commercial, operational and control stakeholders while coordinating multiple functions and external delivery dependencies.

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