Account Executive

Be Different; Gauteng; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Be Different in Gauteng seeks an experienced Account Executive to lead executive relationships for a major client in the public sector, delivering disciplined governance and visible value across multi-stakeholder teams. You will ensure SLA commitments are met, revenue integrity is protected, and strategic opportunities are realized.

The role requires 8+ years in enterprise technology or managed services, proven contract leadership, and strong writing and negotiation skills to secure renewals and

Qualifications

• 8+ years in enterprise technology, managed services or senior governance
• Accountability for complex contracts or strategic accounts
• Executive client engagement including difficult governance/escalation
• Exposure to SLA-driven services and contractual obligations
• Commercial literacy across revenue, margin, billing and forecasts
• Ability to lead a matrix team with clear responsibilities
• Strong executive writing, presentation, negotiation and escalation abilities
• Bachelor degree or equivalent; postgraduate qualification preferred
• Willingness to undergo reference/background checks
• Experience in managed services, SIAM, observability, AIOps, platform operations
• Evidence of value-realisation and renewal readiness reporting
• ITIL 4 or related governance certifications

Responsibilities

• Govern executive client relationships with stakeholder coverage
• Maintain view of contractual obligations, SLA commitments and risks
• Oversee service performance and major incidents and improvements
• Protect revenue, margin and billing integrity
• Link service outcomes to client priorities with evidence-based value
• Ensure governance, risk, privacy and security obligations are met
• Lead a matrix account team with clear ownership and cadence
• Integrate client, contract, commercial governance and value outcomes
• Oversee day-to-day service-management and escalation processes
• Govern project/program delivery, dependencies and work packages
• Drive technical decisions, platform reliability and improvement
• Manage pricing governance and financial reporting
• Support legal interpretation and risk acceptance scenarios

Skills

Executive client engagement

Contract governance

SLA-driven service management

Cross-functional leadership

Executive writing & presentation

Negotiation & dispute escalation

Financial literacy

Stakeholder management

Education

Bachelor degree / NQF 7 in relevant discipline

Postgraduate qualification in business/strategy/leadership/contract management

Job description

In order to be considered the following is required:

• 8+ years of relevant experience in enterprise technology, managed services, strategic account management, client governance, contract leadership or a comparable senior environment
• Demonstrated accountability for a complex existing contract or strategic account with multiple stakeholders, material service obligations and commercial consequences
• Executive client engagement experience, including difficult governance, escalation or performance conversations
• Practical exposure to SLA-driven services, service escalations, contractual obligations, commercial governance, audit / risk requirements and evidence-based reporting
• Commercial and financial literacy across revenue, margin, billing, debtors, service credits, forecasts, cost risk and contract change
• Ability to lead a matrix team, establish clear RASCI and hold accountable owners to commitments without relying solely on direct authority
• Strong executive writing, presentation, facilitation, negotiation, dispute-prevention and escalation capability.
• Bachelor degree / NQF 7 in a relevant discipline or equivalent evidence of senior role complexity and impact, subject to approval
• Willingness and eligibility to complete reference, qualification, background, security and client-access checks where required
• Experience in managed services, IT service management, SIAM, observability, AIOps, platform operations, systems integration or telecommunications
• Evidence of producing accepted value-realisation, benefits, adoption, account-maturity or renewal / extension readiness reporting
• Postgraduate qualification in business, strategy, leadership, commercial / contract management or public administration
• ITIL 4, contract / commercial management, project / programme management, COBIT / GRC or strategic account / customer-success development

You will be responsible for delivering:

• A trusted and well-governed executive relationship with client / public sector, supported by deliberate stakeholder coverage and early visibility of material concerns
• A current, controlled view of contractual obligations, SLA commitments, variations, risks, decisions and material client commitments
• Transparent integrated oversight of service performance, major incidents, recurring failures and improvement actions without taking over Service Delivery or technical accountability
• Protected revenue, margin, billing integrity, debtor performance and commercial position through disciplined review and timely escalation
• Evidence-based value realisation linking service outcomes to client / public sector priorities, adoption, maturity and renewal / extension readiness
• Controlled account risk, audit, security, privacy and public-sector governance obligations with accountable closure
• A disciplined matrix account team with clear ownership, decision routes, operating rhythm and continuity
• Integrated client, contract, commercial, governance and value outcome for the account
• Day-to-day service-management execution, SLA process governance, incident/problem / change coordination and operational service improvement
• Project and programme governance, plans, dependencies, delivery controls and approved work packages
• Technical decisions, platform reliability, engineering, remediation, architecture and technical assurance
• Financial control, pricing, billing governance, margin analysis, delegated commercial approvals and financial reporting
• Legal interpretation, formal risk acceptance, compliance, privacy, security policy and assurance decisions

The Account Executive will operate credibly across executive, programme, commercial, operational and control stakeholders while coordinating multiple functions and external delivery dependencies.

Information displayed above not limited to advertisement.