Event Services Coordinator — Hospitality & Events

Cape Town International Convention Centre; Cape Town; On-site; ZAR 360,000 - 520,000; Full time

Job summary

Cape Town International Convention Centre in Cape Town seeks an experienced supervisor to assist the Event Services Managers in planning and delivering exceptional hospitality for events.

You will lead Hospitality Hosts, Beverage Teams and kitchen staff, ensure safety and standards, manage staff briefings and handovers, and coordinate build-ups and breakdowns to achieve a seamless service.

Qualifications

• Minimum three years’ supervisory experience in hospitality/F&B at a 4/5 star establishment.
• NQF Level 5 Hospitality/F&B management qualification or equivalent.
• Knowledge of food safety, inventory management and operations.

Responsibilities

• Manage all events and services.
• Oversee the floor as per the function schedule.
• Maintain a high standard of service with clients including labour brokers.
• Ensure adherence to safety standards for clients and staff.
• Acquire full briefing and handover from ESM and seniors before events.
• Collaborate with ESMs, Hospitality Hosts, Beverage Teams, BOH and kitchen teams to achieve outcomes.
• Direct and manage Hospitality Hosts to ensure efficient service.
• Manage build-ups and breakdowns of events.
• Ensure staff follow standard operating procedures.
• Monitor customer satisfaction and address complaints.
• Inventory management and stock control.

Skills

Time management

Negotiation

Conflict resolution

Professional appearance

Networking

Communication

Reporting

Analytical abilities

Innovative thinking

Education

NQF Level 5 Hospitality/F&B management qualification

Tools

POS system

Job description

Cape Town International Convention Centre in Cape Town seeks an experienced supervisor to assist the Event Services Managers in planning and delivering exceptional hospitality for events.

You will lead Hospitality Hosts, Beverage Teams and kitchen staff, ensure safety and standards, manage staff briefings and handovers, and coordinate build-ups and breakdowns to achieve a seamless service.