Assistant Event Services Manager - Beverage

Cape Town International Convention Centre; Cape Town; On-site; ZAR 360,000 - 520,000; Full time

Job summary

Cape Town International Convention Centre in Cape Town seeks an experienced supervisor to assist the Event Services Managers in planning and delivering exceptional hospitality for events.

You will lead Hospitality Hosts, Beverage Teams and kitchen staff, ensure safety and standards, manage staff briefings and handovers, and coordinate build-ups and breakdowns to achieve a seamless service.

Qualifications

• Minimum three years’ supervisory experience in hospitality/F&B at a 4/5 star establishment.
• NQF Level 5 Hospitality/F&B management qualification or equivalent.
• Knowledge of food safety, inventory management and operations.

Responsibilities

• Manage all events and services.
• Oversee the floor as per the function schedule.
• Maintain a high standard of service with clients including labour brokers.
• Ensure adherence to safety standards for clients and staff.
• Acquire full briefing and handover from ESM and seniors before events.
• Collaborate with ESMs, Hospitality Hosts, Beverage Teams, BOH and kitchen teams to achieve outcomes.
• Direct and manage Hospitality Hosts to ensure efficient service.
• Manage build-ups and breakdowns of events.
• Ensure staff follow standard operating procedures.
• Monitor customer satisfaction and address complaints.
• Inventory management and stock control.

Skills

Time management

Negotiation

Conflict resolution

Professional appearance

Networking

Communication

Reporting

Analytical abilities

Innovative thinking

Education

NQF Level 5 Hospitality/F&B management qualification

Tools

POS system

Job description

The main purpose:

Responsible for assisting the Event Services Managers (ESM) to effectively plan and execute services required as per the assigned event. Ensure that staff offers excellent service to all the internal and external customers. Upholding the standards set within the department at all times. Managing all subordinates adequately while executing a seamless event.

Reporting To The:

Event Services Manager - Beverage

Key responsibilities will include but are not limited to:

• Management of all events and services
• Managing the floor as per the function schedule.
• Maintain a high standard of service with clients which includes the labour brokers.
• Ensure while providing the services to clients that adherence to the safety standards is maintained by both the clients and staff.
• Acquire full briefing & handover from your ESM, colleagues and seniors before the event.
• Work closely with the fellow ESM’s, Hospitality Hosts, Beverage Teams, BOH & the kitchen teams to achieve desired outcomes on the floor.
• Direct and manage the Hospitality Hosts to ensure efficient service is executed for all events.
• Acquire required information about the event to make it easier to execute.
• Manage the build-ups and breakdowns of events.
• Monitor that the staff are operating according to set standard operating procedures.
• Maintain customer satisfaction and take appropriate action on customer complaints.
• Write out hand overs.
• Manage all coffee sales within the department.
• Inventory Management
• Keep the necessary record of breakages and losses.
• Ensure you adhere to returning and signing in operating equipment (OE) and report breakages.
• Make sure that storerooms are packed correctly and stock required such as OE, stationary or beverages are ordered in advance of any event taking place.
• Staff Management
• Ensure that staffing levels are correct and to agreed standards and as per the event requirement.
• Performance reviews to be done quarterly with Section leaders and Waitron / Barista’s.
• Manage workplace diversity.
• Act in case of staff discipline and resolve any staff issues.
• Conduct on-the-job training and assessment daily.
• Ensure Daily handovers and briefings meetings are taking place with all the staff.
• Ensure debriefs are conducted with staff after each event.

Minimum Qualifications and experience required:

• Relevant Hospitality/Food & Beverage management qualification (NQF Level 5).
• Minimum of three (3) years’ experience at a supervisory level in the hospitality / food and beverage industry at a 4/5 star establishment.
• Proven team management and leadership experience.
• Knowledge of food safety, handling, and inventory management.
• Experience operating a point-of-sale system.

Skills and knowledge:

• Strong time management, planning, and organizational skills.
• Excellent negotiation and financial management abilities.
• Effective conflict resolution skills and resilient.
• Professional appearance with a vibrant personality.
• Ability to build extensive client networks and relationships.
• Clear and effective communication skills.
• Strong reporting and analytical abilities.
• Innovative, pragmatic, and quality-driven approach.

The CTICC is committed to Employment Equity and take the approved EE Plan into account during the recruitment process. Remuneration will be discussed with the successful candidate.

The CTICC reserves the right to close this advert at any given time and should you not hear from CTICC within 30 days consider your application unsuccessful.

For more information on the Cape Town International Convention Centre please visit: www.cticc.co.za