Entry-Level Customer Support Specialist

Resolv Global; Cape Town; Vor Ort; ZAR 120.000 - 180.000; Vollzeit

Zusammenfassung

Resolv.Global is seeking an Entry-level Customer Service Representative to be the first point of contact for customers in Cape Town. You will respond to inquiries via phone, email, and chat, addressing concerns with a friendly, professional approach.

In this role you will document interactions, update records, and collaborate with teammates to resolve complex issues. Prior customer service experience is a plus, but not required.

Qualifikationen

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with CRM systems.
• Previous customer service experience is a plus, but not required.

Aufgaben

• Respond to customer queries via phone, email, and chat promptly.
• Maintain a positive and professional demeanor during all interactions.
• Document customer interactions and update records in our system.
• Collaborate with team members to resolve complex issues.
• Provide feedback on the efficiency of the customer service process.
• Identify and escalation priority issues to the appropriate channels.

Kenntnisse

Communication skills

Interpersonal skills

Fast-paced environment

Basic computer skills

Customer service experience

Ausbildung

High School Diploma

Tools

CRM software

Jobbeschreibung

Resolv.Global is seeking an Entry-level Customer Service Representative to be the first point of contact for customers in Cape Town. You will respond to inquiries via phone, email, and chat, addressing concerns with a friendly, professional approach.

In this role you will document interactions, update records, and collaborate with teammates to resolve complex issues. Prior customer service experience is a plus, but not required.