Customer Experience Pro — Call Center Specialist

WNS; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

WNS Global Services Inc. in Cape Town is seeking a motivated Customer Service representative for a permanent, full-time role. You will handle high-volume inquiries with focus on accuracy, courtesy and first-contact resolution, contributing to profitability and fair treatment of customers.

Minimum 12 months in a contact centre, Matric/Grade 12, and a willingness to work in a fast-paced environment. You will identify customer needs, promote client products, maintain secure records and escalate

Qualifications

• Minimum 12 months experience in a customer service role (Contact centre).
• Qualifications: Matric/Grade 12 Certificate or equivalent.

Responsibilities

• Investigate, resolve and process high-volume customer enquiries at first point of contact.
• Identify customer needs to deliver consistently high-quality service.
• Promote client products and enhance customer experience and loyalty.
• Provide accurate information on products and services for consistency.
• Escalate queries, complaints and risks to the relevant team for timely resolution.
• Increase customer retention and build a credible reputation.
• Maintain accurate and secure records in customer information systems.
• Adhere to company standards, policies and procedures.
• Demonstrate proactive problem solving and decision making.
• Thrive in a fast-paced, high-stress team environment.

Skills

Customer service

Problem solving

Teamwork

Adaptability

High stress tolerance

Goal orientation

Education

Matric/Grade 12 or equivalent

Job description

WNS Global Services Inc. in Cape Town is seeking a motivated Customer Service representative for a permanent, full-time role. You will handle high-volume inquiries with focus on accuracy, courtesy and first-contact resolution, contributing to profitability and fair treatment of customers.

Minimum 12 months in a contact centre, Matric/Grade 12, and a willingness to work in a fast-paced environment. You will identify customer needs, promote client products, maintain secure records and escalate