Client Experience Specialist

Go Skills Cafe; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Local Internet Marketing (Pty) Ltd in Cape Town is seeking a motivated Customer Service Representative to deliver excellent support to our clients. You will respond to inquiries, resolve issues, and help maintain strong relationships while collaborating with the team to ensure service quality.

This full-time role from 9am to 5pm Monday to Friday offers growth opportunities and a competitive benefits package in a dynamic digital marketing environment.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service preferred.
• Strong communication and interpersonal skills.
• Ability to stay calm and professional in stressful situations.
• Proficient in Microsoft Office and other relevant software.
• Knowledge of digital marketing and social media is a plus.

Responsibilities

• Respond to customer inquiries with accurate information.
• Handle and resolve complaints promptly and professionally.
• Maintain high levels of customer satisfaction and relationship building.
• Collaborate with team to ensure efficient service delivery.
• Keep records of customer interactions and transactions.
• Identify and escalate issues to the appropriate department.
• Continuously improve customer service processes.

Skills

Customer service

Communication skills

Interpersonal skills

Microsoft Office

Digital marketing

Calm under pressure

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Local Internet Marketing (Pty) Ltd in Cape Town is seeking a motivated Customer Service Representative to deliver excellent support to our clients. You will respond to inquiries, resolve issues, and help maintain strong relationships while collaborating with the team to ensure service quality.

This full-time role from 9am to 5pm Monday to Friday offers growth opportunities and a competitive benefits package in a dynamic digital marketing environment.