Customer Experience Specialist – Port Elizabeth

Placements24; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Port Elizabeth office

Health benefits

Paid time off

Job summary

Placements24 is seeking a customer-centric Customer Support Representative to join their Port Elizabeth office. You will be a key part of the customer experience team, delivering timely assistance and maintaining strong client relationships.

You will handle inquiries via phone, email, and in-person channels, troubleshoot issues, and log interactions in the CRM. The role offers training, a collaborative workplace, and health benefits to support your development.

Qualifications

• Excellent communication, listening, and interpersonal skills are essential.
• Strong organizational and multitasking abilities required.
• Empathy and ability to stay calm under pressure.
• Proficiency with CRM systems and standard office software.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person channels with professionalism and efficiency.
• Troubleshoot customer issues, providing clear explanations and effective solutions.
• Accurately log all customer interactions and resolutions within the CRM system.
• Escalate complex issues to the appropriate departments for resolution.
• Assist in identifying recurring customer problems and suggesting process improvements.
• Maintain a high level of product knowledge to effectively support clients.

Skills

Excellent communication

Active listening

Interpersonal skills

Organizational skills

Multitasking

Empathy under pressure

Tools

CRM systems

Office software

Job description

Placements24 is seeking a customer-centric Customer Support Representative to join their Port Elizabeth office. You will be a key part of the customer experience team, delivering timely assistance and maintaining strong client relationships.

You will handle inquiries via phone, email, and in-person channels, troubleshoot issues, and log interactions in the CRM. The role offers training, a collaborative workplace, and health benefits to support your development.