English Customer Support Pro — Multinational SaaS Team

Outsource X; Cape Town; On-site; ZAR 257,000 - 312,000; Full time

Job summary

Outsource X in Cape Town, Western Cape, is seeking an English-speaking Customer Service Agent to join a multinational team. You will handle inbound client contacts, escalations, and service requests, while maintaining accuracy in the client database.

Ideal candidates have 1–2 years of experience in customer support or client-facing roles and an interest in design or related sectors. The role is office-based in Cape Town with flexibility for additional duties as directed by the Team Leader.

Qualifications

• Minimum 1–2 years of customer support or client-facing experience.
• Experience in a multinational environment is preferred.

Responsibilities

• Manage incoming client contacts and escalations with empathy and proactivity.
• Process client-generated and internal service requests within specified delivery times.
• Provide administrative support to certify client details in the client database.
• Be flexible to take on additional tasks as directed by the Team Leader.

Skills

Customer service experience

Communication skills

Multinational environment experience

Administrative skills

Education

Matric

Job description

Outsource X in Cape Town, Western Cape, is seeking an English-speaking Customer Service Agent to join a multinational team. You will handle inbound client contacts, escalations, and service requests, while maintaining accuracy in the client database.

Ideal candidates have 1–2 years of experience in customer support or client-facing roles and an interest in design or related sectors. The role is office-based in Cape Town with flexibility for additional duties as directed by the Team Leader.