E-commerce Social Media & Community Manager

Placements24; Gqeberha; Ibrido; ZAR 240.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Hybrid/remote flexibility

Professional development

Descrizione del lavoro

Placements24 in Port Elizabeth, Eastern Cape, seeks an energetic E-commerce Social Media & Community Manager to join our client's team in a hybrid role. You will develop content, manage daily interactions, and implement strategies to grow followers and foster a loyal customer community.

The ideal candidate loves social media, understands e-commerce dynamics, and communicates with clarity. You will collaborate with marketing and customer service to ensure a consistent brand voice and measurable

Competenze

• Proven experience as a Social Media Manager or Community Manager in e-commerce.
• Experience creating engaging social content and managing online communities.
• Excellent written and verbal communication with a strong brand voice.
• Familiarity with social media analytics and reporting.
• Ability to work in a hybrid setting and collaborate with teams.

Mansioni

• Develop and execute a comprehensive social media strategy aligned with e-commerce goals.
• Create, schedule, and publish engaging content across Facebook, Instagram, Twitter, LinkedIn, etc.
• Monitor social media channels for mentions, comments, and messages, responding promptly and professionally.
• Foster and grow the online community by engaging with followers, answering questions, and facilitating discussions.
• Develop and implement social media campaigns to promote products, sales, and brand initiatives.
• Track and analyze social media performance metrics, providing regular reports on engagement, reach, and sentiment.
• Identify user-generated content opportunities and encourage community participation.
• Stay up-to-date with the latest social media trends, platform updates, and best practices in e-commerce.
• Collaborate with marketing and customer service teams to ensure a consistent brand message.

Conoscenze

Social media management

Community management

Content creation

Communication skills

Social media analytics

Hootsuite

Buffer

Sprout Social

Strumenti

Hootsuite

Buffer

Sprout Social

Descrizione del lavoro

About the Role

Our client is seeking a vibrant and engaging E-commerce Social Media & Community Manager to join their team in Port Elizabeth, Eastern Cape . This hybrid role requires a blend of creativity and strategic thinking to build and nurture our client's online community, enhance brand voice, and drive engagement across social platforms. You will be responsible for developing captivating content, managing daily interactions, and implementing strategies to grow our follower base and foster a loyal customer community. The ideal candidate is passionate about social media, understands the nuances of e-commerce, and possesses excellent communication skills. This position is perfect for someone who enjoys connecting with people online and translating that engagement into measurable business results. You will play a crucial role in shaping our client's online reputation and customer experience.

Key Responsibilities

• Develop and execute a comprehensive social media strategy aligned with e-commerce goals.
• Create, schedule, and publish engaging content (text, image, video) across various social media channels (Facebook, Instagram, Twitter, LinkedIn, etc.).
• Monitor social media channels for mentions, comments, and messages, responding promptly and professionally.
• Foster and grow the online community by engaging with followers, answering questions, and facilitating discussions.
• Develop and implement social media campaigns to promote products, sales, and brand initiatives.
• Track and analyze social media performance metrics, providing regular reports on engagement, reach, and sentiment.
• Identify user-generated content opportunities and encourage community participation.
• Stay up-to-date with the latest social media trends, platform updates, and best practices in e-commerce.
• Collaborate with marketing and customer service teams to ensure a consistent brand message.

Requirements

• Proven experience as a Social Media Manager, Community Manager, or similar role, preferably within e-commerce.
• Demonstrable experience in creating engaging social media content and managing online communities.
• Excellent written and verbal communication skills, with a knack for brand voice.
• Proficiency in using social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Strong understanding of social media analytics and reporting.
• Familiarity with e-commerce platforms and online retail environments.
• Ability to work both independently and collaboratively in a hybrid work setting.
• Creative thinking and problem-solving skills.

Benefits

This hybrid role offers a competitive salary, opportunities for professional development, and a supportive team environment in Port Elizabeth . You will enjoy the flexibility of working from home on certain days, combined with collaborative time in the office. Our client provides a dynamic workplace where innovation and creativity are encouraged. Be part of a growing e-commerce business and contribute to building a strong online community. This is an excellent opportunity to make a significant impact on brand perception and customer engagement in the online retail space.