E-commerce Social Community Manager — Build Brand Loyalty

Placements24; Kempton Park; On-site; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Career development

Employee discounts

Paid leave

Team environment

Job summary

Placements24 is seeking a dynamic Social Media Community Manager for our client's growing ecommerce brand in Gauteng. You will build and nurture online communities, respond to inquiries, and translate sentiment into actionable marketing insights.

You will engage audiences across Facebook, Instagram, Twitter, and forums; craft engaging content, monitor conversations, and collaborate with customer support and marketing to deliver a cohesive brand experience.

Qualifications

• Proven experience as a Social Media Community Manager or similar role.
• Excellent written and verbal communication with friendly tone.
• Deep understanding of major social platforms and community features.

Responsibilities

• Manage and grow social media communities across platforms.
• Engage with followers daily, responding to comments and inquiries.
• Foster positive interactions and build relationships with customers and brand advocates.
• Monitor conversations for mentions, trends, and feedback; escalate issues.
• Develop and implement engagement strategies to boost participation and loyalty.
• Create and share engaging content (polls, Q&As, contests, behind-the-scenes).
• Identify sentiment themes and reporting insights for marketing.
• Collaborate with customer support and marketing for cohesive experience.

Skills

Social media mgmt

Customer engagement

Content creation

Communication

Moderation

Analytics

Multitasking

Empathy

Tools

Hootsuite

Buffer

Job description

Placements24 is seeking a dynamic Social Media Community Manager for our client's growing ecommerce brand in Gauteng. You will build and nurture online communities, respond to inquiries, and translate sentiment into actionable marketing insights.

You will engage audiences across Facebook, Instagram, Twitter, and forums; craft engaging content, monitor conversations, and collaborate with customer support and marketing to deliver a cohesive brand experience.