E-commerce Store Manager

Placements24; George; Hybrid; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Health and wellness benefits

Hybrid work model

Professional development and training

Employee discount on products

Retirement savings plan contributions

Performance-based bonuses

Job summary

Placements24 is seeking an experienced E-commerce Store Manager to lead our online store operations in George, Western Cape. The role blends strategic oversight with hands-on management, guiding product merchandising, inventory, and customer experience to drive growth and profitability.

The ideal candidate will have 4+ years in e-commerce management, strong platform knowledge (Magento, Shopify, BigCommerce), SEO/SEM, data analytics, and a track record of leading remote and on-site teams in a

Qualifications

• Bachelor's degree in related field.
• 4+ years in e-commerce management or similar role.
• Experience with Magento/Shopify/BigCommerce and CMS systems.
• Strong SEO/SEM, social media, and email marketing knowledge.
• Excellent analytical, leadership, and project management skills.
• Proficiency with web analytics tools (e.g., Google Analytics).
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily operations of the e-commerce store, merchandising, inventory, and order fulfillment.
• Develop strategies to optimize conversion rates, AOV, and CLV.
• Manage product catalog with accurate descriptions, pricing, and imagery.
• Monitor website performance and user experience; identify improvements.
• Collaborate with marketing to align campaigns with business goals.
• Analyze sales data, customer feedback, and market trends to inform decisions.
• Manage customer service escalations and prompt resolutions.
• Stay updated on e-commerce best practices and emerging technologies.
• Lead and mentor a team of e-commerce professionals.
• Ensure compliance with online retail regulations and policies.

Skills

E-commerce strategy

Team leadership

SEO/SEM

Data analysis

Education

Bachelor's degree in Business Administration, Marketing, E-commerce, or related field

Tools

Magento

Shopify

BigCommerce

Google Analytics

Job description

About the Role

Our client, a prominent and rapidly expanding online retailer, is seeking an experienced and dynamic E-commerce Store Manager to oversee their digital operations in George, Western Cape, ZA. This hybrid role requires a strategic thinker with a deep understanding of e-commerce platforms, customer experience, and online sales strategies. You will be responsible for the day-to-day management of the online store, ensuring a seamless customer journey from browsing to purchase and beyond. This position offers a unique blend of strategic oversight and hands-on management, allowing you to shape the online brand presence and drive significant sales growth. The successful candidate will be a leader adept at managing both remote and on-site team members, fostering a collaborative and results-driven environment. We are looking for an individual who is passionate about leveraging technology and data to enhance the online shopping experience and maximize profitability.

Key Responsibilities

• Oversee the daily operations of the e-commerce store, including product merchandising, inventory management, and order fulfillment processes.
• Develop and implement strategies to optimize website conversion rates, average order value, and customer lifetime value.
• Manage product catalog, ensuring accurate descriptions, pricing, and high-quality imagery.
• Monitor website performance, user experience, and identify areas for improvement.
• Collaborate with marketing teams to align online campaigns with overall business objectives.
• Analyze sales data, customer feedback, and market trends to inform business decisions.
• Manage customer service escalations and ensure prompt resolution of issues.
• Stay updated on e-commerce best practices, emerging technologies, and competitor activities.
• Lead and mentor a team of e-commerce professionals, fostering a culture of excellence.
• Ensure compliance with all relevant online retail regulations and policies.

Requirements

• Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
• Minimum of 4 years of experience in e-commerce management or a similar role.
• Proven experience with e-commerce platforms (e.g., Magento, Shopify, BigCommerce) and CMS systems.
• Strong understanding of SEO, SEM, social media marketing, and email marketing principles.
• Excellent analytical skills with the ability to interpret complex data and provide actionable insights.
• Demonstrated leadership and team management experience.
• Exceptional problem-solving and decision-making abilities.
• Strong project management and organizational skills.
• Proficiency in web analytics tools (e.g., Google Analytics).
• Excellent communication and interpersonal skills.

Benefits

• Attractive annual salary of ZAR.
• Health and wellness benefits package.
• Opportunities for professional development and training.
• Hybrid work model offering flexibility.
• Collaborative and supportive team environment.
• Employee discount on company products.
• Retirement savings plan contribution.
• Performance-based bonuses.